|I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.|
“These are the nightmares that we never want to happen.
“I remember in the days before we allowed users to do their firmware updates, this was one of the worries that could have killed the whole process.
“I think what makes it hard for us is all the disintermediation – the, sometimes small but crucial, gap between us and you.
“And what concerns me is that we know when it happens to folks like you who write about it. Yet, that leads us to a one-time fix.
“How can we spread a policy or procedure down the line that helps anyone with this issue (and without costing the company or you an bundle)?
“I donâ€™t know, and any more speculation on my part might be irresponsible.
“For sure, the more folks who bring this up, the more likely the company will come with a plan that can deal with this in a way we are both happy with.”
Here is my response — which I hope will lead to further constructive conversation and perhaps better options for current and would-be US users of high-end Nokia products…