Kindle Problem: No reformatted PDFs, no Instapaper since late July

UPDATE Aug 5: Amazon’s Kindle support called me this morning to let me know that they’d fixed the pdf conversion problem — which is indeed now working. (Thanks, Amazon.) However, I still am not receiving my Instapaper digests on my Kindle. I’ve contacted Instapaper twice about this; no response yet. I’ve also let Amazon know of the continuing Instapaper problem.

I’m an avid Kindle user, mostly because I’ve come to hate paper and need to save space. I love the device, I think it’s a great reading experience and it suits my lifestyle — even though Amazon’s choice to rescind my George Orwell anthology a few weeks ago was simply beyond parody. (Lesson: Back up all your Kindle content as soon as it arrives on your machine. I put Orwell back on my Kindle simply by copying it from my backup.)

In the last couple of weeks some significant problems have developed concerning non-Amazon content for my Kindle — specifically PDFs I’ve been trying to reformat for Kindle reading, and digests sent to my Kindle from my Instapaper account. In late July both of those services stopped working for me entirely. That’s a big problem for me. Without those services, the Kindle is much less useful to me.

I don’t know whether other Kindle users are having these problems, but I thought I’d explain what I’m experiencing just in case someone has an explanation or solution. I’m working with Kindle support on this, but they said it might take a couple of weeks to resolve.

Here are the details…
Continue reading