Nokia USA: It’s Not Your Intermediaries, It’s YOU

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.

As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking experience with the Nokia N95. Here’s what he said:

“These are the nightmares that we never want to happen.

“I remember in the days before we allowed users to do their firmware updates, this was one of the worries that could have killed the whole process.

“I think what makes it hard for us is all the disintermediation – the, sometimes small but crucial, gap between us and you.

“And what concerns me is that we know when it happens to folks like you who write about it. Yet, that leads us to a one-time fix.

“How can we spread a policy or procedure down the line that helps anyone with this issue (and without costing the company or you an bundle)?

“I don’t know, and any more speculation on my part might be irresponsible.

“For sure, the more folks who bring this up, the more likely the company will come with a plan that can deal with this in a way we are both happy with.”

Here is my response — which I hope will lead to further constructive conversation and perhaps better options for current and would-be US users of high-end Nokia products…

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Overhauling J-School Completely

Sscornelius, via Flickr (CC license)
Maybe what journalism education really needs is to start over from a new foundation.

Well, there’s been a ton of great discussion lately on the theme of what kind of education and preparation today’s journalists really need, given the changing landscape of opportunities they’re facing. (Thanks to Mindy McAdams, James Ball, Paul Canning, Andy Dickinson, eGrommet, the Ethical Martini, Innovate This, Monitorando, and José Renato Salatiel for their contributions, to the many commenters on all these posts, and to Elana Centor who started it all. Here are my recent posts on this theme.)

I’ve heard from some journalism educators that the kind of preparation I’ve proposed is far beyond what most existing j-schools could offer. I understand that.

Really, I think what may be needed is to completely re-envision and rebuild j-school with today’s realities and tomorrow’s likelihoods in mind.

Here’s what that might look like…

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