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category archive listing Category Archives: transparency

Nokia USA: How to turn talk into action

Brymo, via Flickr (CC license)

Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.

Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]

Nokia’s Blog Starts Discussing Problems

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

Nokia USA: It’s Not Your Intermediaries, It’s YOU

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.

As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking [...]

Why Blogging Your Problems is Good

If you get really creative about it, failure and frustration can be the most engaging part of your blog. Don’t be scared to be human.

On a discussion list, a colleague recently asked for opinions about whether it’s a good idea to sometimes blog about the sucky stuff: Obstacles, frustrations, disappointments, setbacks, etc. Several people on [...]

Fixing Old News: How About a Corrections Wiki?

NYtimes.com

Any news org should be able to do more with corrections than this…

Denver Post 8/30/2007, p. 2B

Or this… What? You can’t see the corrections on that page?

Denver Post 8/30/2007, p. 2B

…Look way down here in the corner

Even the best journalists and editors sometimes make mistakes. Or sometimes new information surfaces that proves old stories — [...]