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category archive listing Category Archives: transparency

Nokia USA: How to turn talk into action

April 24, 2008 – 10:53 am

Brymo, via Flickr (CC license)

Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.

Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]

By Amy Gahran | Also posted in Conversations, PR & marketing, Strategy, accountability, conversational media, credibility, distribution, journalism, mobile, problems, services, telephony | Comments (2)

Nokia’s Blog Starts Discussing Problems

April 24, 2008 – 9:19 am

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

By Amy Gahran | Also posted in Conversations, PR & marketing, accountability, blogs, business, collaboration, community, conversational media, mobile, problems, telephony, tools | Comments (0)

Nokia USA: It’s Not Your Intermediaries, It’s YOU

April 21, 2008 – 10:50 am

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.

As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking [...]

By Amy Gahran | Also posted in Amy's Adventures, PR & marketing, Strategy, Voices: Blogs, etc., accountability, business, credibility, marketing, problems, processes, services, telephony, tools | Comments (15)

New J-Skills: What to Measure?

April 10, 2008 – 10:02 am

Berbercarpet, via Flickr (CC license)

Journalism sudents need the right tools — and skills — for the kinds of careers and opportunities they’re really going to be making for themselves.

Picking up on my post yesterday, Univ. of Florida journalism professor Mindy McAdams challenged me (and her other readers) to translate my quick list of what j-schools [...]

By Amy Gahran | Also posted in Content Style & Business, General, Labels and Metadata, PR & marketing, Resources, Strategy, Wikis, blogs, business, careers, collaboration, community, content management, contributed content, conversational media, creativity, credibility, critical thinking, culture, distribution, education, experience, forums, innovation, journalism, media evolution, mindset, mobile, networking, news, processes, projects, research, search, services, skills, social media, traffic, world | Comments (15)

Why Blogging Your Problems is Good

February 21, 2008 – 11:46 am

If you get really creative about it, failure and frustration can be the most engaging part of your blog. Don’t be scared to be human.

On a discussion list, a colleague recently asked for opinions about whether it’s a good idea to sometimes blog about the sucky stuff: Obstacles, frustrations, disappointments, setbacks, etc. Several people on [...]

By Amy Gahran | Also posted in blogs, community, conversational media, credibility, emotions, psychology, solutions, tips | Comments (5)

Fixing Old News: How About a Corrections Wiki?

August 30, 2007 – 12:39 pm

NYtimes.com

Any news org should be able to do more with corrections than this…

Denver Post 8/30/2007, p. 2B

Or this… What? You can’t see the corrections on that page?

Denver Post 8/30/2007, p. 2B

…Look way down here in the corner

Even the best journalists and editors sometimes make mistakes. Or sometimes new information surfaces that proves old stories — [...]

By Amy Gahran | Also posted in Wikis, accuracy, business, community, ethics, journalism, media evolution, search | Comments (0)