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category archive listing Category Archives: tools

No Wifi? No Excuse!

May 1, 2008 – 3:40 pm

Here’s why I’m going to get myself some “internet insurance.” I never want to deal with this situation again.

And BTW, Nokia (you’re still listening, right?) this NewsTools 2008 conference I’m out is a big reason why I bought my N95 last month — remember, the one that bricked after your firmware update and that you [...]

By Amy Gahran | Also posted in events, mobile, problems, telephony, video | Comments (0)

Rupert Howe mourns his dead Nokia N93

April 28, 2008 – 2:38 pm

A post by Beth Kanter today introduced me to the work of videoblogger Rupert Howe, who recently emigrated from the UK to Canada. I checked out his videoblog, Twittervlog.tv, and saw that I’m not the only one who’s been having a passionate, torrid, heartbreaking affair with Nokia’s N-Series high-end phones.
Here’s Rupert’s moving tale of the [...]

By Amy Gahran | Also posted in blogs, problems, usability, video | Comments (1)

Nokia’s Blog Starts Discussing Problems

April 24, 2008 – 9:19 am

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

By Amy Gahran | Also posted in Conversations, PR & marketing, accountability, blogs, business, collaboration, community, conversational media, mobile, problems, telephony, transparency | Comments (0)

Nokia USA: Again, your service (not product) is the problem

April 23, 2008 – 10:20 am

MobileJones

Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.

This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]

By Amy Gahran | Also posted in Conversations, PR & marketing, Strategy, accountability, blogs, business, journalism, mobile, problems, processes, services, social media, telephony | Comments (5)

Nokia USA: It’s Not Your Intermediaries, It’s YOU

April 21, 2008 – 10:50 am

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.

As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking [...]

By Amy Gahran | Also posted in Amy's Adventures, PR & marketing, Strategy, Voices: Blogs, etc., accountability, business, credibility, marketing, problems, processes, services, telephony, transparency | Comments (15)

Breaking Out of the Echo Chamber

April 20, 2008 – 3:20 pm

OpenDemocracy, via Flickr (CC license)

What might this Malian girl and I have in common, and what might we learn from each other? How could we know if we can’t really connect?

This morning I listened to an excellent Radio Open Source interview. Host Christopher Lydon was talking to Global Voices Online founder Ethan Zuckerman and GVO [...]

By Amy Gahran | Also posted in Conversations, Net Effects on Society, Resources, community, conversational media, critical thinking, culture, mindset, news, personal, problems, processes, psychology, skills, social media, social networks, society, solutions | Comments (9)

Demonstrating a Widget

April 17, 2008 – 12:39 pm

I’m showing my friend Patrick Sandoval of Primal Future how to install a widget.

By Amy Gahran | Comments Off

Beth Kanter digs further into the Nokia N95 firmware quandary

April 17, 2008 – 9:57 am

eschipul, via Flickr (CC license)

My friend Beth Kanter is keeping a close eye on Nokia, hoping to keep her new N95 from turning into a brick, like mine did.

Recently I bought, fell madly in love with, and then sadly had to return a near-perfect moblogging tool — the Nokia N95 — after the very first [...]

By Amy Gahran | Also posted in business, experience, mobile, problems, telephony, tips | Comments (11)

N95 Report: Why I had to give up

March 29, 2008 – 11:44 am

NOTE: I posted the article below about 10 minutes too soon. After completing the Nokia firmware upgrade as instructed, using their software on a Windows laptop, my lovely N95 morphed into an expensive brick. It won’t start.
It’s surprising how upset I am about this. I’ve held off for years on getting a serious cell phone [...]

By Amy Gahran | Also posted in Amy's Adventures, experience, mobile, problems, solutions, telephony, tips | Comments (14)

I’m getting my Nokia N95, but not from Nokia

March 25, 2008 – 7:37 am

Nokia

The Nokia N95-3, which will be in my hands tomorrow, no thanks to NokiaUSA or LetsTalk.com.

On Sunday, I finally took the plunge and ordered a serious moblogging tool: the Nokia N95-3, finally available in the US. (It’s been out in Europe for a couple of years.) It’s got everything I want: a good camera (still [...]

By Amy Gahran | Also posted in Amy's Adventures, business, mobile, processes | Comments (15)