Category Archives: telephonyHere’s why I’m going to get myself some “internet insurance.” I never want to deal with this situation again.
And BTW, Nokia (you’re still listening, right?) this NewsTools 2008 conference I’m out is a big reason why I bought my N95 last month — remember, the one that bricked after your firmware update and that you [...]
Quick video post from the Denver International Airport today. Thanks again to the folks at Nokia for raising on their own Conversations blog the issues related to Nokia USA’s inadequate service I’ve been talking about on Contentious.com. (See Nokia’s posts yesterday and today) . I appreciate their willingness to engage in a frank public [...]
Brymo, via Flickr (CC license)
Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.
Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]
Nokia.com
Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.
Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]
MobileJones
Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.
This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]
I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.
As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking [...]
Gdugardier, via YouTube
Charlie Schick, the guy from Nokia USA who just reached out to me about my N95 nightmare.
This morning, I was pleased and relieved to see that a representative of Nokia USA, Charlie Schick, left a constructive comment on my most recent post about my recent N95 fiasco. I’m glad to see that at [...]
eschipul, via Flickr (CC license)
My friend Beth Kanter is keeping a close eye on Nokia, hoping to keep her new N95 from turning into a brick, like mine did.
Recently I bought, fell madly in love with, and then sadly had to return a near-perfect moblogging tool — the Nokia N95 — after the very first [...]
NOTE: I posted the article below about 10 minutes too soon. After completing the Nokia firmware upgrade as instructed, using their software on a Windows laptop, my lovely N95 morphed into an expensive brick. It won’t start.
It’s surprising how upset I am about this. I’ve held off for years on getting a serious cell phone [...]
Hey, VOIPyourlife: I’m not smiling…
A couple of months ago I signed up for an internet-based (VOIP) phone service called VOIPyourlife. I’d growing increasingly dissatisfied with the high cost and lack of key features from my landline provider.
There are several things I like about VOIPyourlife — a good web-based interface for configuring the features on my [...]
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