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	<title>contentious.com &#187; psychology</title>
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	<link>http://www.contentious.com</link>
	<description>Amy Gahran's news and musings on how we communicate in the online age.</description>
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		<title>Cheer from Christmas Past, by Terry Gilliam</title>
		<link>http://www.contentious.com/2011/12/23/cheer-from-christmas-past-by-terry-gilliam/</link>
		<comments>http://www.contentious.com/2011/12/23/cheer-from-christmas-past-by-terry-gilliam/#comments</comments>
		<pubDate>Fri, 23 Dec 2011 18:28:51 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[creativity]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3755</guid>
		<description><![CDATA[Thought you were going to escape the holidays unscathed? Think again! I&#8217;m actually in the holiday mood this year, and I&#8217;m not afraid to inflict it on others&#8230;. Muahaha&#8230; This is an early animation by Terry Gilliam, from Christmas 1968. Laughing Squid posted it to Tumblr this morning. Every since my brother introduced me to [...]]]></description>
			<content:encoded><![CDATA[<p>Thought you were going to escape the holidays unscathed? Think again! I&#8217;m actually in the holiday mood this year, and I&#8217;m not afraid to inflict it on others&#8230;. Muahaha&#8230;</p>
<p><object width="420" height="315"><param name="movie" value="http://www.youtube.com/v/NL4D1PcgZd4?version=3&amp;hl=en_US&amp;rel=0" /><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><embed src="http://www.youtube.com/v/NL4D1PcgZd4?version=3&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" width="420" height="315" allowscriptaccess="always" allowfullscreen="true" /></object></p>
<p>This is an early animation by Terry Gilliam, from Christmas 1968. <a href="http://links.laughingsquid.com/">Laughing Squid</a> posted it to Tumblr this morning.</p>
<p>Every since my brother introduced me to Monty Python when I was about eight, I&#8217;ve been enamored with highly visual absurdist humor. And I especially adore Terry Gilliam&#8217;s ability to upend our assumptions of space, time, place, scale, and intention.</p>
<p>This was also why I loved the original <a href="http://en.wikipedia.org/wiki/List_of_The_Pink_Panther_cartoons">Pink Panther</a> cartoons, <a href="http://en.wikipedia.org/wiki/Ren_%26_Stimpy">Ren &amp; Stimpy</a>, and Ralph Bakshi&#8217;s <a href="http://en.wikipedia.org/wiki/Mighty_Mouse:_The_New_Adventures">Mighty Mouse</a>. And, of course, my all-time favorite film, <a href="http://www.imdb.com/title/tt0088846/">Brazil</a> (by Terry Gilliam, of course).</p>
<p>We live in an unpredictable world, where meaning shifts drastically as context changes. We&#8217;re forever falling into a new picture frame, and parts of other pictures intrude rudely upon ours. Laughter is the best way to stay afloat amidst chaos. And there is always, always chaos.</p>
<p><object width="560" height="315"><param name="movie" value="http://www.youtube.com/v/nSQ5EsbT4cE?version=3&amp;hl=en_US&amp;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/nSQ5EsbT4cE?version=3&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" width="560" height="315" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p>And with that, happy holidays, all!</p>
<p>&nbsp;</p>
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		<title>How NOT to do media relations: Fake-friendly pitches</title>
		<link>http://www.contentious.com/2011/08/23/how-not-to-do-media-relations-fake-friendly-pitches/</link>
		<comments>http://www.contentious.com/2011/08/23/how-not-to-do-media-relations-fake-friendly-pitches/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 17:41:53 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[blogs]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3705</guid>
		<description><![CDATA[Just because someone posts something personal online doesn&#8217;t mean it&#8217;s OK to use that to manufacture a faux-personal connection in order to persuade them to do you a favor. Case in point: Yesterday a clueless media relations professional whom I do not know sent me an e-mail with the subject line: &#8220;I sent a poem [...]]]></description>
			<content:encoded><![CDATA[<p>Just because someone posts something personal online doesn&#8217;t mean it&#8217;s OK to use that to manufacture a faux-personal connection in order to persuade them to do you a favor.</p>
<p>Case in point: Yesterday a clueless media relations professional whom I do not know sent me an e-mail with the subject line: <em>&#8220;I sent a poem to a wannabee crotchety old bitch.&#8221;</em> He was alluding to my recent <a href="http://www.contentious.com/2011/08/21/the-inevitable-mid-life-birthday-reflection-post/">birthday post</a>, in which I reflected on aging.</p>
<p>The comment this person attempted to append to that post &#8212; which I did not approve &#8212; was the poem <a href="http://www.luvzbluez.com/purple.html">When I am an old woman I shall wear purple</a>. That was in itself a mistake, though not a fatal one. If ever there was an overused, reflexive cliche response to any woman who mentions aging in a positive light, that poem would be it.</p>
<p>So this PR guy e-mailed me to let me know he&#8217;d tried to post that comment. Here&#8217;s the start of his message, and where he really screwed up&#8230;</p>
<p><span id="more-3705"></span>He wrote:</p>
<blockquote><p>&#8220;Hello Amy. I don&#8217;t think I&#8217;ll ever get to put the word &#8216;bitch&#8217; in a corporate email subject line ever again but happy birthday. I hope you like the purple dresses poem that I commented with on your blog. It has stuck fondly in my memory since I was 13 and while I probably won’t wear purple dresses when I&#8217;m older, I aspire to that living.</p>
<p>&#8220;Anyway, here&#8217;s a pitch with some findings further below&#8230;&#8221;</p></blockquote>
<p>And he did, indeed, follow that intro with a PR pitch. The real reason he was contacting me was that he wanted me to write up for CNN.com (where I blog about mobile technology) a study that his company recently released.</p>
<p>What can I say, but: Ick! No! Not in a million years!</p>
<p>I bear no personal animosity toward this media relations rep. But his note <a href="http://www.urbandictionary.com/define.php?term=squick">squicked</a> me so much that I think it&#8217;s worth offering as an example for what people should generally not do when reaching out to strangers in order to try to get them to do something for you.</p>
<p><strong>What was wrong with his approach?</strong></p>
<ul>
<li><strong>Transparently slimy.</strong>I have no problem that he read a post on my personal blog that contained personal information. I wouldn&#8217;t have published that post if I hadn&#8217;t intended it to be public. However, using my personal disclosures as a basis to try to ingratiate himself, and then launch straight into a PR pitch, lacked finesse and forethought.</li>
<li><strong>Presumptuous.</strong>If he wanted to comment on my personal post &#8212; even with that cliche &#8212; fine. Other people who I don&#8217;t know commented on that birthday post, and I welcomed (and published) those responses. But it was presumptuous for him to assume that leaving a comment on my personal blog post actually created some kind of personal connection between us that might encourage me, more than otherwise, to use his pitch for a CNN.com story.Granted, I have sometimes struck up meaningful personal connections and friendships via blog comments, and sometimes these cross over with professional matters. This is a process that happens organically over time. Trying to engineer that in a single e-mail is a really bad idea.</li>
<li><strong>Inappropriate/rude.</strong> When I saw the word &#8220;bitch&#8221; in the subject line of an e-mail from a person with a male name whom I don&#8217;t know, I nearly deleted it as spam immediately. That&#8217;s not the kind of thing a man should ever say to a woman who doesn&#8217;t already know him and consider him a friend. Even if she recently used that word in a blog post. And especially if you&#8217;re trying to contact her for professional reasons. No matter what you do, that language just won&#8217;t look friendly or funny. Gender power dynamics suck, but they do exist. So it&#8217;s dumb to act like they don&#8217;t, especially when you&#8217;re trying to build bridges.</li>
</ul>
<p><strong>What could he have done instead?</strong> If he felt so moved, he could have left his blog comment. Really, that would have been fine. Cliche included.</p>
<p>Then if he wanted to pitch me, he should have sent me a separate e-mail that did not refer to his blog comment, and that did not use language which could easily be mistaken for a gender-based insult. From there, if I recognized his name, I might have noted or asked him about his blog comment. But it was inappropriate for <em>him</em> to draw this connection, since it implied that I should give his pitch special treatment in a professional decision.</p>
<p><strong>There&#8217;s a huge fuzzy gray area between the personal and the professional realms</strong>, especially online. So I can understand why these missteps happen. Personally I think it&#8217;s futile (and fundamentally not credible) to try to separate the personal and professional spheres entirely. It&#8217;s better to blend them thoughtfully in a way that suits you. That&#8217;s what I&#8217;ve been trying to do since I got online way back in the early 90s.</p>
<p>Being ignorant of, or choosing to ignore, the emotionally and socially crucial distinction between personal and professional information (and how they might imply relationships and influence) leads to overstepping that can look invasive or offensive.</p>
<p>In light of this reality, it&#8217;s more important than ever for everyone (especially media pros of all kinds) to be aware that <em>there is still a difference between personal and professional</em>, and to use those different kinds of information mindfully in pursuit of your goals.</p>
<p>In my opinion, journalists should be equally mindful of this pitfall when scouring personal posts on blogs or social media in order to find sources to contact, especially regarding breaking news with deeply personal angles like a murder or arrest. If you want to use digital communication tools to build those kind of community connections, do that up front as much as possible.</p>
<p>If a journalist must approach someone they don&#8217;t know about a sensitive personal matter in order to cover a story, be very very sensitive to the personal/professional distinction. Don&#8217;t use their available personal info to ingratiate yourself by pretending to be their friend, or that you care for personal reasons, and then try to get them to give you the information for your story. That tactic can work, but it&#8217;s unethical and slimy. And from a practical standpoint, it can easily backfire in a way that not only thwarts your goals but undermines your personal and professional reputation in a very public, findable way.</p>
<p>I chose not to publish this PR guy&#8217;s name or employer because I really don&#8217;t want to smear him personally. He made a mistake, and this is a &#8220;teachable moment.&#8221; We can all move forward from that.</p>
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		<title>FDA approves prescription Placebo (Onion Radio News)</title>
		<link>http://www.contentious.com/2011/08/23/fda-approves-prescription-placebo-onion-radio-news/</link>
		<comments>http://www.contentious.com/2011/08/23/fda-approves-prescription-placebo-onion-radio-news/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 16:00:06 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[audio]]></category>
		<category><![CDATA[fun stuff]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3701</guid>
		<description><![CDATA[A recurring theme in my thoughts and work lately is psychological resistance to demonstrable facts. (See: Why facts will never be enough to make people believe). Sometimes that&#8217;s due to cognitive dissonance, emotional reasoning, or herd reinforcement. But sometimes it&#8217;s due to a plain lack of understanding of what science is and how it functions. [...]]]></description>
			<content:encoded><![CDATA[<p>A recurring theme in my thoughts and work lately is psychological resistance to demonstrable facts. (See: <a href="http://www.contentious.com/2011/06/16/why-facts-will-never-be-enough-to-make-people-believe-and-why-journalists-should-learn-to-roll-with-that/">Why facts will never be enough to make people believe</a>). Sometimes that&#8217;s due to cognitive dissonance, emotional reasoning, or herd reinforcement. But sometimes it&#8217;s due to a plain lack of understanding of what science is and how it functions.</p>
<p>So this recent episode from The Onion Radio News reduced me to helpless giggles. Enjoy!</p>
<p><object id="orn_player" width="375" height="230" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowScriptAccess" value="sameDomain" /><param name="quality" value="high" /><param name="src" value="http://media.theonion.com/flash/audio/player/player.swf?soundFile=http%3A%2F%2Fo%2Eonionstatic%2Ecom%2Faudio%2Farticles%2Farticle%2F21155%2F03%2D248%5FPlacebo%5FW%2Emp3&amp;title=FDA%20Approves%20Sale%20Of%20Prescription%20Placebo&amp;date=Wed%2C%20Aug%2017%202011&amp;slug=fda%2Dapproves%2Dsale%2Dof%2Dprescription%2Dplacebo&amp;autostart=no" /><param name="allowscriptaccess" value="sameDomain" /><param name="pluginspage" value="http://www.adobe.com/go/getflashplayer" /><embed id="orn_player" width="375" height="230" type="application/x-shockwave-flash" src="http://media.theonion.com/flash/audio/player/player.swf?soundFile=http%3A%2F%2Fo%2Eonionstatic%2Ecom%2Faudio%2Farticles%2Farticle%2F21155%2F03%2D248%5FPlacebo%5FW%2Emp3&amp;title=FDA%20Approves%20Sale%20Of%20Prescription%20Placebo&amp;date=Wed%2C%20Aug%2017%202011&amp;slug=fda%2Dapproves%2Dsale%2Dof%2Dprescription%2Dplacebo&amp;autostart=no" allowScriptAccess="sameDomain" quality="high" allowscriptaccess="sameDomain" pluginspage="http://www.adobe.com/go/getflashplayer" /></object></p>
<p><strong>UPDATE:</strong> On a related note, science journalist <a href="http://christieaschwanden.com/">Christie Aschwanden</a> alerted me to this 2008 NYT story: <a href="https://www.nytimes.com/2008/05/27/health/27plac.html">Experts Question Placebo Pill for Children</a>. Thanks! Brilliant! You just can&#8217;t make this shit up!</p>
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		<title>Speaking of cognitive dissonance: How LeBron James Broke the Golden Rule of Sports</title>
		<link>http://www.contentious.com/2011/06/18/speaking-of-cognitive-dissonance-how-lebron-james-broke-the-golden-rule-of-sports/</link>
		<comments>http://www.contentious.com/2011/06/18/speaking-of-cognitive-dissonance-how-lebron-james-broke-the-golden-rule-of-sports/#comments</comments>
		<pubDate>Sat, 18 Jun 2011 21:30:41 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[psychology]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3651</guid>
		<description><![CDATA[Following on my earlier post, Why facts will never be enough to make people believe, a friend showed my this amazingly witty and incisive video rant by Jay Smooth, founder of the New York hip-hop radio show, WBAI&#8217;s Underground Railroad. It&#8217;s on a similar theme, with a twist: The collective, self-reinforcing cognitive dissonance and fervent [...]]]></description>
			<content:encoded><![CDATA[<p>Following on my earlier post, <a href="http://www.contentious.com/2011/06/16/why-facts-will-never-be-enough-to-make-people-believe-and-why-journalists-should-learn-to-roll-with-that/">Why facts will never be enough to make people believe</a>, a friend showed my this amazingly witty and incisive video rant by <a href="http://www.illdoctrine.com/">Jay Smooth</a>, founder of the New York hip-hop radio show, WBAI&#8217;s Underground Railroad.</p>
<p><P>It&#8217;s on a similar theme, with a twist: The collective, self-reinforcing cognitive dissonance and fervent but meaningless arguments that keeps sports fandom and the pro sports industry rolling &#8212; and why the people involved in pro sports probably shouldn&#8217;t draw attention to that fact. Pay no attention to the man behind the curtain, and all that.</p>
<p><P>I think you might be able to search-and-replace the sports references here with references to politics, religion, smartphone platforms, or news/media brands, and it would still work.</p>
<p>Brilliant.</p>
<p><object width="560" height="349"><param name="movie" value="http://www.youtube.com/v/IALw_N-TsZE?version=3&amp;hl=en_US&amp;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/IALw_N-TsZE?version=3&amp;hl=en_US&amp;rel=0" type="application/x-shockwave-flash" width="560" height="349" allowscriptaccess="always" allowfullscreen="true"></embed></object><br />
via <a href="http://www.youtube.com/watch?v=IALw_N-TsZE">YouTube &#8211; How LeBron James Broke the Golden Rule of Sports</a>.</p>
<p><i>Hat tip: <a href="http://allaboutgeorge.com">George Kelly</a></i></p>
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		<title>Why facts will never be enough to make people believe; and why journalists should learn to roll with that</title>
		<link>http://www.contentious.com/2011/06/16/why-facts-will-never-be-enough-to-make-people-believe-and-why-journalists-should-learn-to-roll-with-that/</link>
		<comments>http://www.contentious.com/2011/06/16/why-facts-will-never-be-enough-to-make-people-believe-and-why-journalists-should-learn-to-roll-with-that/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 15:23:28 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[books]]></category>
		<category><![CDATA[journalism]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3644</guid>
		<description><![CDATA[Right now I&#8217;m reading Seth Mnookin&#8217;s Panic Virus &#8212; a book about the bad science, bad science media coverage, and quirks of human psychology that fostered the anti-vaccine movement (by parents concerned that vaccines cause autism, despite the wealth of peer-reviewed science to the contrary). I&#8217;m reading it because I&#8217;m fascinated and concerned why people [...]]]></description>
			<content:encoded><![CDATA[<p>Right now I&#8217;m reading Seth Mnookin&#8217;s <a href="http://sethmnookin.com/the-panic-virus/">Panic Virus</a> &#8212;  a book about the bad science, bad science media coverage, and quirks of human psychology that fostered the anti-vaccine movement (by parents concerned that vaccines cause autism, despite the wealth of peer-reviewed science to the contrary).</p>
<p>I&#8217;m reading it because I&#8217;m fascinated and concerned why people (sometimes in large numbers) tend to cling to beliefs/positions fiercely long after they&#8217;ve been factually debunked/disproven, whether by science or by journalistic, legal, or other systematic investigation. (WMD, anyone?)</p>
<p>This kind of anti-fact, anti-science backlash tends to really confuse and frustrate journalists and scientists.</p>
<p>It sucks when you work really hard to do the fairest, most systematic investigation of a topic that deeply affects many people&#8217;s lives &#8212; but <em>the very people who are suffering most from the topic of your research refuse to believe what you have to say</em>, or accuse you of being part of some conspiracy to hoodwink them. And meanwhile, your less skilled or less ethical colleagues are producing their own research and reports designed to foster fear, uncertainty, and doubt.</p>
<p>That generates considerable friction, controversy, and conflict. And worse, it delays the discovery and implementation of real solutions.</p>
<p>Why does this happen &#8212; and what can journalists and scientists do about it?&#8230;</p>
<p><span id="more-3644"></span>Panic Virus isn&#8217;t a great book (I found most of it tiresomely redundant, like a heavily padded feature article), but the 2nd half of ch. 16 on cognitive biases is relevant here.</p>
<p>There (starting at about location 3100 in the Kindle edition), Mnookin explains psychological phenomena such as<strong> pattern recognition, the clustering illusion, cognitive dissonance, and availability cascades</strong>. They&#8217;re just part of how our brains work, and the practices of science and journalism often act as counterbalances to these innate tendencies. That&#8217;s why science and journalism are fundamentally uncomfortable and controversial professions.</p>
<p>But these quirks of how brains work are why just presenting facts and information often has the opposite social effect that journalists hope for.</p>
<p>I think if our goal as journalists is to help people understand how things really are, how they got that way, what might happen next, and what people might do to steer the future or protect their interests, <strong>we need to think hard about how to accommodate &#8212; not deny &#8212; these psychological tendencies.</strong></p>
<p>These phenomena evolved into our brains&#8217; hardwiring for good reasons &#8212; but like many evolved tendencies, they present drawbacks when the environment that people exist within shifts quickly and radically.</p>
<p>I&#8217;m not sure what might be the best way to adapt journalism/media in ways that accommodate these neurological tendencies constructively (rather than simply dismiss or denigrate them). But I&#8217;m pretty sure that the standard journalistic approach of posing as a detached, uninvolved observer who makes no decisions or judgments only feeds the kind of passionate anti-fact backlash these neurological tendencies produce.</p>
<p>I realize it&#8217;s hugely controversial to suggest that it might be a good thing for society if journalists were to present themselves as less detached and more human. Usually when I have that conversation in a community of journalists, it generates a lot of passionate backlash.</p>
<p>But maybe such a fierce reaction, in itself, might be an indicator of these very phenomena at work in journalists&#8217; own brains.</p>
<p><strong>UPDATES:</strong></p>
<p><b>June 18:</b> On a related theme of collective cognitive dissonance, watch this short, brilliant video rant by NY hip-hop radio show host Jay Smooth: <a href="http://www.contentious.com/2011/06/18/speaking-of-cognitive-dissonance-how-lebron-james-broke-the-golden-rule-of-sports/">How Lebron James Broke the Golden Rule of Sports</a>.</p>
<p><b>June 16:</b> In <a href="http://www.b2bmemes.com/2011/06/16/do-your-readers-want-the-truth/">B2B Memes</a>, John Bethune wrote an excellent followup to my post. Here&#8217;s an excerpt:</p>
<blockquote><p>I wonder: when you’re dealing with <a title="EThe Anosognosic’s Dilemma: Something’s Wrong but You’ll Never Know What It Is" href="http://opinionator.blogs.nytimes.com/2010/06/20/the-anosognosics-dilemma-1/" target="_blank">anosognosics</a>—people who can’t recognize their own cognitive failings—is there any way to get them to accept reality without wrapping it in deception? Can you give such readers what they need without, perhaps impossibly, also giving them what they want? Does your goal of truth telling somehow imperceptibly slip into propaganda?</p>
<p>Faced with such questions, I tend to throw up my hands in despair and fall back on a selfish impulse: “This is my search for truth here. You can take it or leave it.”</p>
<p>That’s fine for me, but not for journalism. Truth-telling is transactional. As Gahran suggests, if journalists can’t find ways to get people to listen, they will have failed. The trick will be to do so without bending the truth in the process.</p></blockquote>
<p>Also, about the anti-vaccination movement: My friend Mary Mactavish pointed me toward this week&#8217;s <a href="http://yourlife.usatoday.com/health/medical/story/2011/06/Childhood-diseases-return-as-parents-refuse-vaccines/48414234/1?csp=34news">USA Today story</a> noting that the US is in the midst of the worst measles outbreak in 15 years. Salient point: &#8220;Granting exceptions to vaccine requirements has helped foster outbreaks, research shows.&#8221;</p>
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		<title>Oppose internet censorship &#8230;and then what happens?</title>
		<link>http://www.contentious.com/2011/02/01/oppose-internet-censorship-and-then-what-happens/</link>
		<comments>http://www.contentious.com/2011/02/01/oppose-internet-censorship-and-then-what-happens/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 22:16:19 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[design]]></category>
		<category><![CDATA[problems]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[questions]]></category>

		<guid isPermaLink="false">http://www.contentious.com/?p=3483</guid>
		<description><![CDATA[There&#8217;s a well-designed site informing people about the nature, extent and mechanisms of internet censorship called: So you still think the internet is free Basically it&#8217;s a series of well-chosen infographics, which make their points well. At the end, there&#8217;s this call to action: Time For You To Take A Stance. Do you want an [...]]]></description>
			<content:encoded><![CDATA[<p>There&#8217;s a well-designed site informing people about the nature, extent and mechanisms of internet censorship called: <strong> <a href="http://yuxiyou.net/open/">So you still think the internet is free</a></strong></p>
<p>Basically it&#8217;s a series of well-chosen infographics, which make their points well.</p>
<p>At the end, there&#8217;s this call to action:</p>
<p><span style="color: #333333; font-family: Arvo, arial, serif; line-height: normal; font-size: 13px;"></p>
<h2 style="font-weight: normal; text-align: center;">Time For You To Take A Stance.</h2>
<p style="text-align: center;">Do you want an internet with more openess and less censorship?</p>
<p id="num" style="font-size: 34px; color: #ff4444; margin-top: 10px; margin-right: 0px; margin-bottom: 10px; margin-left: 0px; text-align: center;">47,347 People</p>
<p style="text-align: center;">Have Said YES.</p>
<p>&#8230;I clicked on the &#8220;say yes&#8221; button. And&#8230;</p>
<p>Nothing happened.</p>
<p>Huh?</p>
<p>Perhaps the creators &#8212; whoever they are, they don&#8217;t say &#8212; are trying to make an ironic meta-point: &#8220;You can&#8217;t actually do anything about net censorship, so your opposition is futile.&#8221;</p>
<p>Or maybe they got so enamored with creating a perfect design experience that they forgot about the action part? Which would be a damn shame.</p>
<p>Or maybe something about the &#8220;Say Yes&#8221; button is broken?</p>
<p>Either way, it&#8217;s a great windup and pitch. But the connection is missing.</p>
<p></span></p>
<p><strong><br />
</strong></p>
<p><strong><br />
</strong></p>
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		<title>The Onion: How will the end of print journalism affect old loons who hoard newspapers?</title>
		<link>http://www.contentious.com/2010/03/08/the-onion-how-will-the-end-of-print-journalism-affect-old-loons-who-hoard-newspapers/</link>
		<comments>http://www.contentious.com/2010/03/08/the-onion-how-will-the-end-of-print-journalism-affect-old-loons-who-hoard-newspapers/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 05:08:35 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[mainstream media]]></category>
		<category><![CDATA[media evolution]]></category>
		<category><![CDATA[newspapers]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3135</guid>
		<description><![CDATA[Pretty much says it all. It may be the only market they have left: How Will The End Of Print Journalism Affect Old Loons Who Hoard Newspapers?]]></description>
			<content:encoded><![CDATA[<p>Pretty much says it all. It may be the only market they have left:</p>
<p><object width="480" height="430"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://www.theonion.com/content/themes/common/assets/onn_embed/embedded_player.swf?image=http%3A%2F%2Fwww.theonion.com%2Fcontent%2Ffiles%2Fimages%2FDEATH_OF_NEWSPAPERS_ARTICLE_2_26.jpg&#038;videoid=101088&#038;title=How%20Will%20The%20End%20Of%20Print%20Journalism%20Affect%20Old%20Loons%20Who%20Hoard%20Newspapers%3F" /><param name="wmode" value="transparent" /><embed src="http://www.theonion.com/content/themes/common/assets/onn_embed/embedded_player.swf"type="application/x-shockwave-flash" allowScriptAccess="always" allowFullScreen="true" wmode="transparent" width="480" height="430"flashvars="image=http%3A%2F%2Fwww.theonion.com%2Fcontent%2Ffiles%2Fimages%2FDEATH_OF_NEWSPAPERS_ARTICLE_2_26.jpg&#038;videoid=101088&#038;title=How%20Will%20The%20End%20Of%20Print%20Journalism%20Affect%20Old%20Loons%20Who%20Hoard%20Newspapers%3F"></embed></object><br /><a href="http://www.theonion.com/content/video/how_will_the_end_of_print?utm_source=videoembed">How Will The End Of Print Journalism Affect Old Loons Who Hoard Newspapers?</a></p>
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		<title>It&#8217;s 2010: Where are you writing and reading?</title>
		<link>http://www.contentious.com/2010/01/02/its-2010-where-are-you-writing-and-reading/</link>
		<comments>http://www.contentious.com/2010/01/02/its-2010-where-are-you-writing-and-reading/#comments</comments>
		<pubDate>Sat, 02 Jan 2010 23:13:40 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[Amy's Adventures]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=3064</guid>
		<description><![CDATA[Over the past few years, I&#8217;ve noticed my personal patterns of writing and reading have changed significantly. Some of this has been in response to the changing technology of communication &#8212; the rise of social media, in particular. But some of it has also been about where I am in my life and my work. [...]]]></description>
			<content:encoded><![CDATA[<p>Over the past few years, I&#8217;ve noticed my personal patterns of writing and reading have changed significantly. Some of this has been in response to the changing technology of communication &#8212; the rise of social media, in particular. But some of it has also been about where I am in my life and my work.</p>
<p>Here&#8217;s a quick rundown of my own changes, and contributing reasons for them. I&#8217;d be curious to hear about other people&#8217;s personal media evolutions, too. Please share your own experiences in the comments below&#8230;</p>
<p><span id="more-3064"></span></p>
<p><span style="color: #ff0000;"><strong>1. More conversation and annotation, less exposition.</strong></span></p>
<p>I&#8217;m an avid user of two social media channels: <a href="http://twitter.com/agahran">Twitter</a> and <a href="http://delicious.com/agahran">Delicious</a>. Through these, I&#8217;ve gotten used to quickly stating what really needs to be shared or communicated. Most of the points I want or need to make don&#8217;t require exposition. Generally just a brief statement, or a link with context, will suffice. This is why the vast majority of my posts to this blog have been syndicated from links I&#8217;m saving and annotating in Delicious.</p>
<p>Personally, I think this is a gain, not a loss. For most things, I prefer more efficient communication. It allows me to cover more ground &#8212; and to learn more.</p>
<p><em>What&#8217;s lost?</em> Not eloquence, since I was never very eloquent. However, continuity and context can suffer. Often it can be difficult for others (or for me) to follow my trail of breadcrumbs, to connect all the dots in order to see a larger picture. Yes, I still want a &#8220;<a href="http://www.contentious.com/2007/07/30/i-want-one-place-for-all-my-content-pipe-dream/">me collector</a>&#8220;.</p>
<p><span style="color: #ff0000;"><strong>2. More text, less voice.</strong></span></p>
<p>I&#8217;ve never been much for talking on the telephone. I even squirm at face-to-face conversations that go on for more than about 20-30 minutes at a stretch.</p>
<p>Instant messaging suits me much better. It&#8217;s a key way that I keep in touch with the people who matter most in my life. Every day I text-chat with my current and former intimate partners, close friends, colleagues, and more casual friends. I&#8217;ve been able to connect with these people more substantially and meaningfully through instant messaging than by relying primarily on phone or voice.</p>
<p>I like the pace of IM conversations. They&#8217;re either very fast and functional (&#8220;Got a quick question for ya&#8230;&#8221;) or they ebb and flow over an hour or more. Depending on the conversation or person involved, I don&#8217;t like to feel the constant pressure to respond immediately that exists in phone or face-to-face conversations. In IM chats, pauses generally aren&#8217;t awkward, so conversation feels less forced. Even better, my attention is free to wander, as it is prone to do, without me seeming rude or uncaring.</p>
<p><em>What&#8217;s lost?</em> I still see local friends face-to-face quite often, so I don&#8217;t feel I&#8217;m lacking conversation there. But I do make less effort than I probably should to reach out by phone to people who are important to me but who don&#8217;t use IM. So there is some relationship impact there. I do tend to prioritize people who are available via my preferred communication channels.</p>
<p><span style="color: #ff0000;"><strong>3. News: Listening up, reading down</strong></span></p>
<p>It&#8217;s been many years since I read much news in print. But in the last couple of years I&#8217;ve found myself relying almost entirely on audio news podcasts for my daily fix of what&#8217;s happening. I prefer to listen to news while doing things: making breakfast, cleaning up, working out, running errands, strolling the neighborhood, etc. I don&#8217;t just sit there and listen to news, and I almost never watch video news podcasts. When I have to sit there for news, whether for reading or watching, I get antsy.</p>
<p>It&#8217;s not that I don&#8217;t read online news at all. Every day, I read a lot of online news &#8212; but rarely any more than headlines and the first few paragraphs of most online news stories. I&#8217;m one of those people who&#8217;s more  likely to glance at the headlines and summaries on Google News (especially on my phone) a few times a day, and to maybe click through to a couple of stories.</p>
<p>There are exceptions: When an article is highly recommended by a friend or colleague, or when it&#8217;s extremely relevant to my specific circumstances or interests, I&#8217;m likely to read it through to the end. Quite often, for online news I really want to read, I&#8217;ll use <a href="http://www.contentious.com/2009/03/21/instapaper-because-the-device-shouldnt-matter/">Instapaper</a> to transfer the content of that web page to my Kindle. I&#8217;m not crazy about reading long-format content in my web browser. I prefer an e-book reader. Both the Kindle device and the Kindle iPhone app offer me a great e-reader experience.</p>
<p>What&#8217;s especially interesting to me is that through audio news podcasts I feel a very strong loyalty to several mainstream and niche news brands (NPR, Slashdot Review, etc.). However, when reading online news via a web browser, I feel almost no brand loyalty. I have a strong preference for news aggregators over news sites. It&#8217;s very rare that I visit the home page of a news site.</p>
<p><em>What&#8217;s lost?</em> For me, nothing. Do habits like mine hurt the news biz? I don&#8217;t think so &#8212; especially since it&#8217;s the only way I feel any loyalty for specific news brands these days.</p>
<p><span style="color: #ff0000;"><strong>4. Journaling: Sharp increase</strong></span></p>
<p>2009 was an emotionally wrenching year for me. I sold my house, ended my marriage, transitioned to a very positive post-marriage relationship with my former spouse, moved from Boulder to Oakland, left my cats behind for now, downsized my possessions to fit into a single room, got knee surgery, dealt with knee surgery rehab, traveled a lot, had a very short and unhappy relationship with an unsuitable partner, began a much more rewarding and happy relationship with a very suitable partner, watched my cousin die from afar, and some other stuff&#8230;</p>
<p>Most of this I would never blog about. Some of it I wouldn&#8217;t tweet about, either. But I do write about it all, in my paper journal.</p>
<p>Yes, when it comes to working through difficult emotional stuff, journaling tends to work best for me. And this year I filled up three of them. That&#8217;s a lot for me. There have been times in my life when I didn&#8217;t journal much at all. For the past couple of years I&#8217;ve been journaling a lot, and it keeps me sane.</p>
<p>I like doing some writing that is only for me. And I like doing it by hand. I like the feel of a fine-point felt-tip pen on the creamy paper of a Moleskine journal. It feels deeply personal and intimate. I think better about how I feel when I journal. I understand myself and my life better. I forgive myself more, I allow myself more. I don&#8217;t worry about covering all bases or responding to critics. And right now, I need all of that.</p>
<p><span style="color: #ff0000;"><strong>5. Twitter as antidepressant</strong></span></p>
<p>I&#8217;ve noticed that when I&#8217;m feeling low energy or in a down mood, spending a few minutes scanning Twitter tends to engage and energize me. I follow a lot of very interesting people and organizations on Twitter. Any time I dip my toes into that Twitter stream I always find something interesting, amusing, heartfelt, friendly, or useful.</p>
<p>&#8230;Yes, there&#8217;s some drivel and occasional nastiness. But I tend to unfollow people who get boring or mean there. So I&#8217;ve got a pretty high-quality Twitter stream.</p>
<p>I like that Twitter takes so little effort to read. (Similarly, I dislike Facebook because its interface is so chaotic.) I feel no pressure or desire to &#8220;catch up,&#8221; for me Twitter is all about right now. If I&#8217;m feeling lonely or bored or isolated, it&#8217;s an easy way to reach out to people I know. I respond often to other&#8217;s tweets, both publicly and by private direct message.</p>
<p>In a year of so much personal upheaval, having an instantly available ambient sense of my friends around me, and what they&#8217;re into, has helped keep me functional, balanced, and happier than I would have been otherwise.</p>
<p><em>The downside? </em>Yes, sometimes Twitter can be too distracting. When I was having some especially hard times in my life earlier this year, I definitely used Twitter to procrastinate and distract myself. But that seems, for me, to be more a function of how I&#8217;m doing, rather than anything inherent to Twitter.</p>
<p><strong>&#8230;Anyway,</strong> those are the changes I&#8217;ve notices in my own reading/writing patterns. What about you? Please comment below.</p>
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		<title>Nokia&#8217;s Newer, Dumber Business Model: Sue Apple</title>
		<link>http://www.contentious.com/2009/10/26/nokias-newer-dumber-business-model-sue-apple/</link>
		<comments>http://www.contentious.com/2009/10/26/nokias-newer-dumber-business-model-sue-apple/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 20:37:20 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[advice]]></category>
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		<category><![CDATA[mindset]]></category>
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		<guid isPermaLink="false">http://www.contentious.com/?p=2919</guid>
		<description><![CDATA[More than a year ago, in June 2008, I wrote about how Nokia&#8217;s clueless approach to serving the US smartphone market basically handed that market to Apple on a silver platter by the time the 3G iPhone launched. Last week, GigaOm reported that Nokia is now suing Apple, claiming technology patent infringement. And on Oct. [...]]]></description>
			<content:encoded><![CDATA[<p>More than a year ago, <a href="http://www.contentious.com/2008/06/09/poof-there-went-nokias-high-end-us-market/">in June 2008, I wrote</a> about how Nokia&#8217;s clueless approach to serving the US smartphone market basically handed that market to Apple on a silver platter by the time the 3G iPhone launched.</p>
<p>Last week, <a href="http://gigaom.com/2009/10/22/nokia-sues-apple-over-patent-infringements/">GigaOm reported that Nokia is now suing Apple</a>, claiming technology <a href="http://www.nokia.com/press/press-releases/showpressrelease?newsid=1349562#">patent infringement</a>. And on Oct. 15 <a href="http://news.cnet.com/8301-30686_3-10375971-266.html">CNET reported on Nokia&#8217;s dire slide</a> in the US smartphone market.</p>
<p>According to GigaOm:</p>
<blockquote><p>&#8220;Nokia is looking to collect patent royalties of 1 or 2 percent for each iPhone sold, <a href="http://www.businessinsider.com/nokia-wants-to-extract-200-million-from-apple-in-iphone-patent-suit-2009-10">according to a note</a> from Piper Jaffray’s Gene Munster, which — given the roughly 34 million iPhone units already in the hands of users — would amount to $200 million-$400 million. <a href="http://theappleblog.com/2009/10/22/nokia-sues-apple-over-iphone/#more-34710">That’s not a lot of money</a> to either company, of course. But Nokia is clearly hoping it can be more successful in the courtroom than it’s been in the marketplace.&#8221;</p></blockquote>
<p><strong>Nokia: Really?</strong> Is this what you&#8217;ve sunk to?</p>
<p>There are far better ways. Here are some options&#8230;<span id="more-2919"></span></p>
<p>Nokia: How about finding ways to <strong>get the price of your smartphones phones down</strong> to compete with the iPhone?</p>
<p>How about <strong>offering smartphone service to your US users on reasonable terms?</strong> If my ultra-expensive Nokia phone breaks, don&#8217;t make me mail it back to you at my own expense and wait up to a month to get it back. Don&#8217;t tell me to drop by one of your flagship stores &#8212; because you&#8217;ve only got two (count &#8216;em: two!) US stores.</p>
<p>How about achieving both of those first two goals by finally <strong>cutting some deals with some US carriers?</strong> I know you don&#8217;t like the way they play. No one does. They all suck. But they do rule this market. If you want in on this market, you&#8217;ve got to play with them.</p>
<p>If you want to be accessible to most US smartphone consumers, they need to be able to buy, service, and replace their Nokia phones locally. Plus getting a subsidized price break for handsets would help a lot.</p>
<p>Yes, unlocked phones are nice&#8230;  IF they&#8217;re not outrageously expensive to buy, or exceedingly onerous or risky to repair or replace.</p>
<p><strong>Also, how about releasing Android phones?</strong> Symbian and Maemo are OK, but just too geeky for most folks. I really don&#8217;t understand why <a href="http://community.zdnet.co.uk/blog/0,1000000567,10013129o-2000331761b,00.htm">you&#8217;re still fighting Android</a> when you&#8217;re already losing in this market.</p>
<p>Nokia, if you care about the US smartphone market, then please start acting like you really want to be here. Work with us. Stop digging your heels in and telling us what you think we should want. Rather than snapping at Apple&#8217;s heels, why don&#8217;t you invest in building a real business here?</p>
<p>You make pretty good smartphones, Nokia. I like them. It&#8217;s just the recalcitrant way you do business that turns me &#8212; and a lot of other would be Nokia users &#8212; off cold.</p>
<p>If you don&#8217;t want to be here, then just bow out. You&#8217;ve got a strong market presence in the rest of the world. You may not really need to be a player in the US smartphone market.</p>
<p>The biggest challenge in business is deciding which business you&#8217;re really in. That&#8217;s partly about deciding which business you want to be in, and also not kidding yourself (and others) about what business you&#8217;re really in. Nokia, I suspect you need to ask yourself some frank, basic questions about the nature of your US smartphone business</p>
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		<title>Managing tasks, managing emotions: Don&#8217;t panic!</title>
		<link>http://www.contentious.com/2009/09/08/managing-tasks-managing-emotions-dont-panic/</link>
		<comments>http://www.contentious.com/2009/09/08/managing-tasks-managing-emotions-dont-panic/#comments</comments>
		<pubDate>Tue, 08 Sep 2009 21:51:24 +0000</pubDate>
		<dc:creator>Amy Gahran</dc:creator>
				<category><![CDATA[emotions]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[processes]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[David Allen]]></category>
		<category><![CDATA[Getting Things Done]]></category>
		<category><![CDATA[Getting Things Done: The Art of Stress-Free Productivity]]></category>
		<category><![CDATA[Health]]></category>
		<category><![CDATA[Time management]]></category>

		<guid isPermaLink="false">http://www.contentious.com/?p=2835</guid>
		<description><![CDATA[Productivity and task management seem like strictly practical issues, but in fact they&#8217;re deeply emotional. That&#8217;s what David Allen describes at in the first chapter of Getting Things Done, when he talks about the sense of calmness instilled by having a mind like water. It seems to me that tuning into and recognizing your own [...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_2837" class="wp-caption alignright" style="width: 310px"><div class="img size-medium wp-image-2837" style="width:300px;">
	<a href="http://www.informationisbeautiful.net/visualizations/the-hierarchy-of-digital-distractions/"><img src="http://www.contentious.com/wp-content/uploads/2009/09/distraction-heirarchy-300x220.jpg" alt="Hierarchy of Digital Distractions: Top of a brilliant, too-accurate pyramid infographic by InformationIsBeautiful.net" width="300" height="220" /></a>
	<div>distraction hierarchy</div>
</div><p class="wp-caption-text">Hierarchy of Digital Distractions: Top of a brilliant, too-accurate pyramid infographic by InformationIsBeautiful.net </p></div>
<p>Productivity and task management seem like strictly practical issues, but in fact they&#8217;re deeply emotional. That&#8217;s what David Allen describes at in the first chapter of <a href="http://www.amazon.com/Getting-Things-Done-Stress-Free-Productivity/dp/0142000280/ref=sr_1_1?ie=UTF8&amp;s=books&amp;qid=1252441349&amp;sr=8-1">Getting Things Done</a>, when he talks about the sense of calmness instilled by having a <a href="http://www.davidco.com/forum/showthread.php?t=9974">mind like water</a>.</p>
<p>It seems to me that tuning into and recognizing your own feelings (especially hope, shame, relief, and fear) is THE crucial first step for figuring out what to do, getting stuff done, and letting stuff go. That&#8217;s what I&#8217;ve been working on today. Here is a little background, and some thoughts and lessons on this theme&#8230;</p>
<p><span id="more-2835"></span></p>
<p>In the last eight months I made several major changes in my life: I ended my marriage (on the best of terms), sold my house, moved to a new state, eliminated my debt, stopped working on some projects I&#8217;d outgrown, began some intriguing new projects, had a brief painful relationship with a thoroughly incompatible partner, began a rewarding intimate relationship with a wonderful friend, and downsized my possessions to fit in a room plus small storage area. Plus, I got knee surgery to fix a torn ACL. Plus, a fair amount of business travel thrown in.</p>
<p>Yeah, it&#8217;s been a lot to manage &#8212; with a lot of mixed, deep feelings involved in every step. And a lot of stuff that needed to get done: projects, tasks, and priorities. Everything from figuring out where stuff goes in the kitchen to selling a house.</p>
<p>Through this process of major life-surgery I&#8217;ve had to face something I&#8217;ve avoided: I&#8217;ve spent most of my life in a near-constant sense of dread. I was scared that my life and work were spinning out of control, and that all sorts of disasters were waiting to pounce due to my inattention or ineptitude. I coped with it by keeping busy. If I just kept doing enough, surely I&#8217;d get ahead. Then I&#8217;d wake up in the middle of the night in a flat-out panic. And I&#8217;d work all day and feel like I&#8217;d accomplished nothing by evening, and feel terribly guilty and ashamed. I felt like I was failing at nearly everything.</p>
<p>In fact, I wasn&#8217;t failing &#8212; at least, not most of the time. Not any more than most people do. In fact, in a lot of ways I&#8217;m doing pretty damn well with my life. But because I was <em>certain</em> I was failing, and constantly braced for the next crash, I avoided looking too closely at what was happening, at what I needed to be doing.</p>
<p>It&#8217;s kind of like how you shut your eyes and cover your face before a car crash. It&#8217;s a reflex. You don&#8217;t really want to watch.</p>
<p>But when that kind of mental flinching becomes a <em>permanent</em> way of life, bad stuff happens. Namely, <strong>disorganization and procrastination</strong> &#8212; with all the bad stuff (tax penalties, pissed-off partners, missed opportunities, poor health) that go along with it.</p>
<p>It&#8217;s important to recognize that for all the pain that disorganization and procrastination cause, they do offer immediate, addictive emotional relief.</p>
<p>When you deliberately blur your mental vision and don&#8217;t look very far around you or ahead, and when you don&#8217;t habitually keep close track of information you need, then for short stretches of time you create <em>the illusion that nothing needs to be done or figured out right now.</em> It&#8217;s a false sense of security, but it does provide a sense of rest and it&#8217;s easy to do. Also, it works about as well as drinking salt water when you&#8217;re thirsty.</p>
<p>Since I&#8217;ve downsized and simplified my life and commitments, I&#8217;ve realized that I don&#8217;t want to keep living with that daily dread. I <em>could</em> keep it up &#8212; because I&#8217;ve done it my whole life. But at this point I&#8217;m making a conscious choice to change. Dread eats up too much of my energy. I&#8217;m 43 years old, and I&#8217;d like to use my remaining time and energy in ways that please me.</p>
<p>So I&#8217;ve been focusing on organizing my life, especially projects, tasks and priorities. Here&#8217;s what I&#8217;ve done so far, and what I&#8217;ve learned:</p>
<p><span style="color: #ff0000;"><strong>1. I CAN&#8217;T THINK AMIDST CLUTTER.</strong></span> Clutter distracts me, and provides a ceaseless nagging of all the things I might have forgotten. I cannot focus on a task when I&#8217;m around clutter &#8212; unless that task is decluttering.</p>
<p>So I&#8217;ve put a lot of effort into organizing my new room so that everything I need has an intuitive place, and that things I don&#8217;t need on a daily basis get stored or filed, and things I don&#8217;t ever need get tossed. This includes eliminating as much paper as possible from my life: I scan every paper I&#8217;ll need, shred most of them, file only a few original copies. I have redundant electronic backups (external hard drives AND offsite backup) for all my data.</p>
<p>The downside: Organizing feels so rewarding to me that sometimes I dive into that for emotional relief as a form of procrastination. I&#8217;m working on that.</p>
<p><span style="color: #ff0000;"><strong>2. MULTITASKING IS A MYTH.</strong></span> This was truly a devastating thing to admit to myself, since I always thought I was a consummate multitasker. But in fact, tons of scientific research and an honest look at my own experience indicates that human brains really can only do one conscious thing at a time. I cannot listen to two simultaneous voices and understand well what both are saying. I cannot run a quick Google search and track what a client is saying on a conference call. I cannot Twitter or instant message while trying to do another kind of writing. I cannot read an incoming text message while paying enough attention to driving.</p>
<p>Of course, I can TRY to do any combination of these things, or more. And I usually succeed to some level with all of them. But usually not as well as if I&#8217;d consciously taken a moment to set a priority and then waited to do tasks in priority order.</p>
<p>Focus is important to getting stuff done. But for me, <strong>focus can be another kind of trap</strong>. I can get so into doing something that I get obsessive or perfectionist about it, and and up spending way too much time on it. It becomes another type of procrastination.</p>
<p>I&#8217;m finding that for me, the skills I need to improve are <strong>time management and setting priorities</strong>. Not just &#8220;what are the things I need to do&#8221; but &#8220;what are the goals I wish to achieve?&#8221; Once I have in mind all my goals, I can set priorities among them, and then decide how much is really enough in terms of moving toward a particular goal for that day.</p>
<p>I&#8217;m realizing that my tendency to attempt multitasking often stems from a wish to distract myself (and thus procrastinate), or a wish to please (assuming that people expect me to do everything at once), or boredom.</p>
<p><span style="color: #ff0000;"><strong>3. ORGANIZE AT AN APPROPRIATE LEVEL OF DETAIL. </strong></span>I was discussing productivity systems today with a friend. She prefers to list out her to-dos in minute detail, including items such as &#8220;find Mr. X&#8217;s phone number&#8221; and &#8220;call Mr. X&#8221; in the overall task of &#8220;Ask Mr. X. to write me a letter of reference.&#8221; That works very well for her because it relieves her of the necessity to figure out the next step to take.</p>
<p>I&#8217;ve tried that approach, and I&#8217;ve found it does not work for me. The labor involved in listing and checking off so many minute steps feels overwhelming to me, and takes considerable time. In my task-management software OmniFocus I tend to list action items like &#8220;Ask Mr. X. to write me a letter of reference&#8221; <em>unless</em> I&#8217;m noticing that I&#8217;m procrastinating on a task. In that case, I may list sub-tasks in more minute detail.</p>
<p>I&#8217;m still working with this to try to figure out the best balance for me. But anyone else attempting to use a task management system should tune in to how they feel about using the system. If the system ends up feeling like a chore or a burden, if it scares you, you won&#8217;t use it and you&#8217;ll feel frustrated or ashamed. Recognize all your emotions involved, and name them. They&#8217;re important indicators of what you really need.</p>
<p><span style="color: #ff0000;"><strong>4. MOST LIFE-MONSTERS CAN WAIT (AT LEAST A BIT) TO BE SLAIN.</strong></span> For the parts of my life that had become dangerously disorganized, I&#8217;ve found I couldn&#8217;t just sit down and said &#8220;I&#8217;m going to face Monster Z right now, and parse out how to vanquish it, and get started.&#8221; I tried. I really did. Every time, this effort turned into an emotional wreck, unable to sort out which part of the monster to strike first. I&#8217;d make lists of tasks and goals, but be unable to sort them into a doable sequence. I&#8217;d feel ashamed, frustrated, and like an even bigger failure than before.</p>
<p>I realized that, with most of these life-monsters, I needed to first build up my strength and skills prior to the attack. I needed to attain more of a sense of my life generally gaining order and purpose on a daily basis. After all, I&#8217;d put off wrestling the life-monsters so long that I could put it off a while longer.  In the meantime, I set up doable systems to capture enough incoming monster-related  information to spot flags that would require me to speed up my timeline.</p>
<p>So even though organizing my space or developing a new exercise routine may not objectively be a higher priority than, say, developing a retirement plan &#8212; giving myself faster, easier &#8220;wins&#8221; that directly support my <em>ability</em> to tackle longer-term, bigger goals is what allows me to move forward. Right now, if I try too hard to stare down monsters that loom ever-larger due to neglect, I freeze.</p>
<p>Right now I&#8217;m only tackling one life-monster at a time. I&#8217;ve learned from the last eight months that trying to do them all at once, or in too close sequence, leaves me overwhelmed, exhausted, depressed, and unproductive on other fronts. Getting through knee surgery and recovery (and dealing with insurance bureaucracy and medical bills) is my current life-monster battle. That&#8217;s enough.</p>
<p>Down the road, I&#8217;m considering working with a financial planner and maybe a life/career coach to figure out some longer-term monster-slaying strategy. I think getting that kind of support might help, when I&#8217;m ready for it. But I&#8217;m not ready for that now, so please don&#8217;t bombard me with pitches for these professionals just yet. When I&#8217;m ready, I&#8217;ll ask for it.</p>
<p><span style="color: #ff0000;"><strong>5. RECOGNIZE &amp; APPRECIATE WHAT YOU CAN DO OR HAVE DONE.</strong></span> Many people love crossing items off their to-do lists. That gives them a sense of accomplishment. That visual symbol has never worked for me, however. It just feels negative, the act of crossing-off. Not creative, not productive.</p>
<p>I&#8217;ve realized that when I&#8217;ve been getting depressed because I think I&#8217;ve been unproductive, it helps to reality-check myself by taking a day to make a list of all the stuff I actually do in a given day. For this list, anything that takes my time/effort counts. It includes things like:</p>
<ul>
<li>Making my bed</li>
<li>Doing my leg exercises (5X/day, to stick with my physical therapy program)</li>
<li>Taking my vitamins</li>
<li>Making breakfast</li>
<li>Corresponding with clients</li>
<li>Doing actual billable work</li>
<li>Arranging to get a transit pass</li>
<li>Hanging a few pictures</li>
<li>Vacuuming</li>
<li>Scanning, shredding, and filing</li>
<li>Sorting out which jewelry needs repairs</li>
<li>Reading a chapter of a book</li>
</ul>
<p>&#8230;Most of this stuff would never make my to-do list or get crossed off. I don&#8217;t need to track that level of detail day to day. But each of these tasks, and many others, need to get done and take my time and effort. I should at least recognize them. They are not wasted time. So if once in a while I make a &#8220;done&#8221; list of all this stuff, that reassures me emotionally. In turn, that reduces my tendency to beat up on myself, and gives me more energy to get stuff done.</p>
<p>Those are my thoughts on emotions and productivity for now. I&#8217;ll be writing more about this, I&#8217;m sure. But what are your thoughts on this topic? How do your feelings &#8212; and your awareness of them &#8212; affect how you get accomplished in life and work? Please comment below.</p>
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