|Mozy for Mac would get this far with my backup, and then just hang there. Annoying.|
I’m bummed, and annoyed.
For a while I’d been looking for a Mac-friendly, reasonably priced, reliable online backup service that offered simple restore functionality, scheduled backups, and a few other features. I thought I’d found that in Mozy, which I’ve been using for the last few months, at a cost of $4.95/month.
For the first couple of months, it worked fine. Then, not so fine. The service gradually assumed a passive-aggressive attitude toward my Macbook. It wouldn’t conduct backups as scheduled. When I manually initiated a backup, it would appear to start the process, but then never actually execute the backup. Well, sometimes it did — at unpredictable times. Nothing I did seemed to influence whether or not Mozy would do a backup. The service had an inscrutable mind of its own.
Mozy for Mac is in beta, so I figured there would be glitches. The first couple of times I contacted Mozy support, they instructed me to uninstall and reinstall the software. Over the last couple of months I must have done that nearly a dozen times. No real improvement.
I started losing patience last week, and told Mozy support I’d be quitting the service and blogging about why. I wanted to give them one last chance to come through. I was told, “There’s an upgrade coming that should fix this for you.” That upgrade came through last Friday. I went through the reinstall process again — twice. Same problem.
I give up.
I tried, I really did. But Mozy really let me down. I’m canceling my account today. And they’d better give me a refund for the last couple of months, for trying to work with them for so long. Honestly, I just don’t get the impression that they’re serious about serving the Mac market. Their loss.
So now I’m looking for a new Mac-friendly, reasonably priced, reliable and flexible online backup service. Got any recommendations? Please comment below. Thanks.
UPDATE: Here’s what the head of Mozy customer support had to say in response to my post and cancelation order…