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category archive listing Category Archives: problems

My weird iCal/Leopard problems: Help!

I love iCal, but it’s driving me crazy lately. Help!

As you might have guessed, I’m a pretty busy person. If I didn’t have a good electronic calendar program, with alerts and reliable backup, I’d be totally lost. That’s why I’ve been a devoted user of Apple’s iCal program for about 10 years.
A few months ago, [...]

Nokia USA promises changes, but still misses the point

Steve Jurvetson, via Flickr (CC license)

Venture capitalist Steve Jurvetson had some nice things to say about the Nokia N95 in March 2007. Wonder what he thinks of the US service and support?..

Looks like Nokia USA is making some initial moves toward improving how it serves the US market. So far, these seem focused strictly on [...]

Geneva Overholser: Transparency Trumps Tradition

On Saturday I attended an event held by the Northern CA chapter of the Society of Professional Journalists. I was covering the keynote panel, “New Money, New Media, New Hope,” live via my amylive Twitter account. Fellow journo and Twitter user Saleem Khan submitted a couple of questions for me to ask the panel. However, [...]

No Wifi? No Excuse!

Here’s why I’m going to get myself some “internet insurance.” I never want to deal with this situation again.

And BTW, Nokia (you’re still listening, right?) this NewsTools 2008 conference I’m out is a big reason why I bought my N95 last month — remember, the one that bricked after your firmware update and that you [...]

Rupert Howe mourns his dead Nokia N93

A post by Beth Kanter today introduced me to the work of videoblogger Rupert Howe, who recently emigrated from the UK to Canada. I checked out his videoblog, Twittervlog.tv, and saw that I’m not the only one who’s been having a passionate, torrid, heartbreaking affair with Nokia’s N-Series high-end phones.
Here’s Rupert’s moving tale of the [...]

Journalism: A Toxic Culture? (Or: Why Aren’t We Having More Fun?)

Despair, Inc.

Remind you of any journalists you know?…

(NOTE: I originally posted this article on Poynter’s E-Media Tidbits. But I thought Contentious readers might be interested in it, too.)
Most of what I do is help journalists and news orgs wrap their brains around the Internet. Generally I enjoy that work. Lately, though, I’ve been getting quite [...]

Vegas-bound, sans Nokia N95…

Quick video post from the Denver International Airport today. Thanks again to the folks at Nokia for raising on their own Conversations blog the issues related to Nokia USA’s inadequate service I’ve been talking about on Contentious.com. (See Nokia’s posts yesterday and today) . I appreciate their willingness to engage in a frank public [...]

Nokia USA: How to turn talk into action

Brymo, via Flickr (CC license)

Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.

Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]

Nokia’s Blog Starts Discussing Problems

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

Nokia USA: Again, your service (not product) is the problem

MobileJones

Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.

This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]