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category archive listing Category Archives: forums

Nokia Talks More (Much More) About US Service Problems

May 16, 2008 – 12:34 pm

Nokia Conversations Blog

Nokia’s Conversation Blog has launched an extended discussion on its myriad US service problems.

I’m happy to report that there has been some progress (small, but real) from Nokia in terms of addressing it US service problems, which I’ve written about extensively.
First, here’s their most concrete step forward so far: Today, Nokia announced that [...]

By Amy Gahran | Also posted in Conversations, Mac, PR & marketing, accountability, blogs, business, collaboration, community, conversational media, critical thinking, help needed, mobile, problems, processes, software, transparency | Comments (1)

New J-Skills: What to Measure?

April 10, 2008 – 10:02 am

Berbercarpet, via Flickr (CC license)

Journalism sudents need the right tools — and skills — for the kinds of careers and opportunities they’re really going to be making for themselves.

Picking up on my post yesterday, Univ. of Florida journalism professor Mindy McAdams challenged me (and her other readers) to translate my quick list of what j-schools [...]

By Amy Gahran | Also posted in Content Style & Business, General, Labels and Metadata, PR & marketing, Resources, Strategy, Wikis, blogs, business, careers, collaboration, community, content management, contributed content, conversational media, creativity, credibility, critical thinking, culture, distribution, education, experience, innovation, journalism, media evolution, mindset, mobile, networking, news, processes, projects, research, search, services, skills, social media, traffic, transparency, world | Comments (15)

Matthew Murray and The Dark Side of Support Forums

December 12, 2007 – 11:42 am

Ex-Pentecostals.org forums

Colorado gunman Matthew Murray displayed a disturbing pattern of behavior in these forums. Could this community have acted earlier to prevent tragedy?

Make no mistake: Online support forums, whether grassroots community efforts or run by organizations, generally do a hell of a lot of good. You can find support forums dealing with just about any [...]

By Amy Gahran | Also posted in community, conversational media, ethics, problems, psychology | Comments (5)