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category archive listing Category Archives: Conversations

Toxic Journo Culture Oozes Across Blogosphere

E-Media Tidbits on Poynter.org

My Tidbits post yesterday seemed to resonate with a lot of journalists. Check out the comments .

My E-Media Tidbits post yesterday, Journalism: A Toxic Culture? (Or: Why Aren’t We Having More Fun?) (cross-posted to Contentious.com) has gotten many comments and also picked up wider traction. Here are the various people [...]

Vegas-bound, sans Nokia N95…

Quick video post from the Denver International Airport today. Thanks again to the folks at Nokia for raising on their own Conversations blog the issues related to Nokia USA’s inadequate service I’ve been talking about on Contentious.com. (See Nokia’s posts yesterday and today) . I appreciate their willingness to engage in a frank public [...]

Nokia USA: How to turn talk into action

Brymo, via Flickr (CC license)

Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.

Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]

Nokia’s Blog Starts Discussing Problems

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

Nokia USA: Again, your service (not product) is the problem

MobileJones

Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.

This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]

Talking with Nokia About US Service/Repair Problems (Finally!)

Gdugardier, via YouTube

Charlie Schick, the guy from Nokia USA who just reached out to me about my N95 nightmare.

This morning, I was pleased and relieved to see that a representative of Nokia USA, Charlie Schick, left a constructive comment on my most recent post about my recent N95 fiasco. I’m glad to see that at [...]

Breaking Out of the Echo Chamber

OpenDemocracy, via Flickr (CC license)

What might this Malian girl and I have in common, and what might we learn from each other? How could we know if we can’t really connect?

This morning I listened to an excellent Radio Open Source interview. Host Christopher Lydon was talking to Global Voices Online founder Ethan Zuckerman and GVO [...]

The Cup: The Cool Boulder Geek Hangout

I spent most of today working and socializing at The Cup in downtown Boulder. It’s known locally as the cool hangout place for local geeks. It also specializes in fair trade coffee (which is cool, even though I don’t drink coffee, I’m a tea fan).
Today several of my friends stopped by, so I grabbed video [...]

Conversational Media Mindset 101

Gaetan Lee, via Flickr (CC license)

Is your wetware due for an upgrade?

On Monday I’ll be co-presenting a session on “Future Tools” at the Knight Digital Media Center seminar: Best Practices: Editorial/Commentary in Cyberspace. My fellow presenter Leslie Rule (who runs KQED’s Digital Storytelling Initiative) and I will be explaining to a room full of [...]

Finally, a Constructive Response from Bluehost

Yesterday I wrote about a spectacularly unpleasant and unhelpful message I received in response to a query I sent to my web host, Bluehost, on Jan. 22. (The response arrived yesterday, 11 days after my query.)
Here’s an update — someone there in possession of both a brain and manners (Brandon West, Level 2 support) finally [...]