April 24, 2008 – 10:53 am
Brymo, via Flickr (CC license)
Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.
Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]
By Amy Gahran
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Also posted in PR & marketing, Strategy, accountability, conversational media, credibility, distribution, journalism, mobile, problems, services, telephony, transparency
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April 23, 2008 – 10:20 am
MobileJones
Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.
This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]
By Amy Gahran
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Also posted in PR & marketing, Strategy, accountability, blogs, business, journalism, mobile, problems, processes, services, social media, telephony, tools
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February 3, 2008 – 3:20 pm
Yesterday I wrote about a spectacularly unpleasant and unhelpful message I received in response to a query I sent to my web host, Bluehost, on Jan. 22. (The response arrived yesterday, 11 days after my query.)
Here’s an update — someone there in possession of both a brain and manners (Brandon West, Level 2 support) finally [...]