What to do when your home wifi stops working and your broadband provider can’t fix it

People tend to take their home wifi for granted, like their electricity supply: it’s just supposed to be on. But unlike your power, if your wifi stops working, too often it’s up to YOU to diagnose and fix it.

I work at home and depend on broadband internet to make my living. This week I lost about two full working days because my broadband went out. My internet service provider (ISP), Comcast, was unable to get it working or even steer me in a useful direction, despite keeping me on the phone for hours and running lots of tests of the connection between their equipment and my equipment.

Were I not lucky enough to know a programmer with lots of networking experience who could spend time helping me investigate other possible points of failure, I’d be out of luck for home wifi right now — which would severely hinder my business and life.

Here’s what happened with my home wifi, and how I fixed it. Also here’s why ISPs need to do a much better job of helping residential customers diagnose possible network problems that lie beyond the narrow scope of the wires and modems they sell…

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Yet another reason to make your site mobile-friendly: disability access

I just wrote this post for the Knight Digital Media Center at USC:

Got accessibility? Mobile-friendly sites also help disabled users

It was sparked by a new Pew report on problems that people with disabilities have with accessing the net. I found a couple of interesting twists.

1st: US DOJ has proposed new ADA regs for web sites, including “public accommodations” (hm, could include news sites?)

2nd: Making a site mobile-friendly goes a long way toward making it more accessible.

This subject is near and dear to my heart since one of my best friends, who is mostly blind, has faced significant struggles in getting access to services, information, education, and opportunities online and elsewhere. That has definitely hurt not only his quality of life, but his health. And he’s fairly tech-savvy! This is a problem that needs to be solved, and going mobile-friendly is one main way to start.