My Snow Leopard Disaster: live updates from 3rd Apple Store visit

I’m sitting in the Apple Store at 5656 Bay St., Emeryville, CA. It’s the third time I’ve been here in as many days, thanks to a series of unfortunate events spawned by my misguided effort to upgrade my Macbook Pro to the latest OS X, Snow Leopard.

I’ve been here about 3 hours so far.

THE HIGHLIGHTS:

  1. My mac was increasingly having performance problems, and Snow Leopard is marketed mainly as a performance enhancer.
  2. When I tried installing SL, it failed because my hard drive crashed. HD problems were most likely the cause of my performance problems.
  3. Apple replaced my HD, installed SL, and told me to restore from my Time Machine backup. The TM restore failed in a weird way.
  4. On my 2nd Apple Store trip, they wiped my HD, installed SL, and gave me new instructions for restoring from TM. Last night that failed too.

For more details on exactly what went wrong, see my posts from yesterday and this morning.

So today, on my third visit, my goals are:

  1. Get my HD wiped again. Tech reports this was done.
  2. Get the regular Leopard OS X installed, NOT Snow Leopard. Really, screw SL at this point! Tech reports this was done.
  3. Restore my apps and data from the CORRECT TM backup, something the SL installer would not let me do.
  4. Avoid unnecessary walking. I had knee surgery Aug. 13, & doc says I must avoid unnecessary walking until my leg is much stronger, to avoid developing a hard-to-correct limp. Trouble is I don’t own a car, so had to take bus to Apple store, which involved walking a few blocks. I’m staying put in the Apple Store (they gave me a chair) until my mac is fixed. Been here nearly three hours so far.
  5. Check everything out BEFORE I sign off on this repair & leave. And if it’s not fixed, they’re getting a big ‘ol dose of NJ loud ‘n pissed, plus possible action under CA’s lemon law. (Been doing sone research, and it applies to consumer products, not just cars.)
  6. Get a refund for Snow Leopard. Yeah. Seriously.
  7. Try to avoid homicides. Just on general principles. Especially at the Apple Store. Too many witnesses.

If all goes well, my mac will emerge from brain surgery in the next hour. I hope so, because I’m getting hungry.

It’s cold in here. Glad I brought my goodie.

So far I’ve lost 3 days to this. Most of my work-related data is in the cloud, but not having a backup computer leaves me outta that loop. So I’m researching which Linux netbook to purchase. I’ve been wanting one for travel & portability, but now I see having a backup machine running Firefox with all my plugins and that I can actually type on makes the difference to keep me in business.

Because writing on an iPhone truly sucks. I loathe this #^*+%# touch keyboard. Good thing I remembered to charge up & bring my backup battery.

I’ll post again when I know more. Stay tuned.

2 thoughts on My Snow Leopard Disaster: live updates from 3rd Apple Store visit

  1. Pingback:   Thinking of updating your mac to Snow Leopard? Do this FIRST!  — contentious.com

  2. Pingback:   Mac Contacts weirdness following Time Machine restore — contentious.com

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