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Monthly Archives: April 2008

links for 2008-04-25

The Bamboo Project Blog: Why the Internet is Making Me Stupid
“We’re living under this delusion that we’re BROADENING our experiences because we’re connecting to such large groups of people. More of the same thinking isn’t exactly a recipe for learning.”
(tags: homophily diversity psychology human+nature social+media social+dynamics social+networks learning)

Yahoo Launches SearchMonkey Developer Tool As Limited Preview
“to [...]

Nokia USA: How to turn talk into action

Brymo, via Flickr (CC license)

Talk is a good start, and it need not be cheap, but by itself it generally doesn’t get much done.

Earlier today Nokia’s Charlie Schick posted a thoughtful comment about how Nokia and its current and would-be customers might, through talking openly together, improve the situation in the high-end US phone market. [...]

links for 2008-04-24

Tryangulation: homophily self exam
Excellent post about ferreting out one’s own tendency to only associate with or listen to people who are just like you. Vive le difference! I’m going to conduct a similar self-audit — and it won’t be pretty…
(tags: homophily diversity global world perspective psychology human+nature communication problem+solving)

Research: newspaper advertising drives online traffic (NAA)
“Among [...]

Nokia’s Blog Starts Discussing Problems

Nokia.com

Nokia’s Conversations blog is getting interesting now that it’s not all just happy talk.

Recently Nokia launched its Conversations blog, a good first step any company can take toward transparency and engagement with its customers, partners, and critics. Not surprisingly, most of the initial posts were “happy news” of one kind or another. I don’t begrudge [...]

Nokia USA: Again, your service (not product) is the problem

MobileJones

Nokia Director of Corporate Communications Mark Squires (seen here in a recent MobileJones interview) has joined our conversation about Nokia’s US service problems.

This morning I was encouraged to see that yet another Nokia staffer, Mark Squires (Nokia’s Director of Corporate Communications) left a comment on my blog. He wrote:
“Hi Amy, I work with Charlie at [...]

links for 2008-04-22

Nokia, It is time for Good Customer Care & Repair in North America - Black Phoebe :: Ms. Jen
“Nokia needs Authorized Repair Centers that will take Nokia devices from all over the world & repair them, be it under warranty or for charge. Dell & Apple do it, Nokia needs to join the party.”
(tags: service [...]

Nokia USA: It’s Not Your Intermediaries, It’s YOU

I was so happy and excited to get my N95 (see video). I could be this happy again, if only Nokia would get its US service and support act together.

As I noted earlier, this morning Charlie Schick of Nokia USA left a comment on this blog to reach out to me about my recent heartbreaking [...]

links for 2008-04-21

Real News: Ethan Zuckerman & Solana Larsen
Excellent interview with the founder of Global Voices Online and its current editor — a project I continue to find increasingly compelling as it goes on. Favorite quote: “Homophily makes you stupid.”
(tags: blogs blogging blog+monitoring world global tidbits+fodder)

Homophily - Wikipedia, the free encyclopedia
What’s homophily? “the tendency of individuals to [...]

Talking with Nokia About US Service/Repair Problems (Finally!)

Gdugardier, via YouTube

Charlie Schick, the guy from Nokia USA who just reached out to me about my N95 nightmare.

This morning, I was pleased and relieved to see that a representative of Nokia USA, Charlie Schick, left a constructive comment on my most recent post about my recent N95 fiasco. I’m glad to see that at [...]

Breaking Out of the Echo Chamber

OpenDemocracy, via Flickr (CC license)

What might this Malian girl and I have in common, and what might we learn from each other? How could we know if we can’t really connect?

This morning I listened to an excellent Radio Open Source interview. Host Christopher Lydon was talking to Global Voices Online founder Ethan Zuckerman and GVO [...]