Comments on: Nokia USA: Again, your service (not product) is the problem http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/ Amy Gahran's news and musings on how we communicate in the online age. Fri, 12 Feb 2010 20:38:23 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Amy Gahran http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/comment-page-1/#comment-1219041 Amy Gahran Thu, 24 Apr 2008 18:16:47 +0000 http://www.contentious.com/?p=1604#comment-1219041 Thanks, Mark. I'm glad to hear that you and Charlie are discussing the issues I and other bloggers have been raising about Nokia USA. I hope that on your conversations blog you'll update us on progress on that front -- the good, the bad, and the hard-to-tell. Thanks, - Amy Gahran Thanks, Mark. I’m glad to hear that you and Charlie are discussing the issues I and other bloggers have been raising about Nokia USA. I hope that on your conversations blog you’ll update us on progress on that front — the good, the bad, and the hard-to-tell.

Thanks,

- Amy Gahran

]]> By: contentious.com - Nokia USA: How to turn talk into action http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/comment-page-1/#comment-1219040 contentious.com - Nokia USA: How to turn talk into action Thu, 24 Apr 2008 17:54:14 +0000 http://www.contentious.com/?p=1604#comment-1219040 [...] US phone market. (Also, Nokia director of corporate communications Mark Squires also just left a comment on this [...] [...] US phone market. (Also, Nokia director of corporate communications Mark Squires also just left a comment on this [...]

]]> By: Mark http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/comment-page-1/#comment-1219037 Mark Thu, 24 Apr 2008 17:20:14 +0000 http://www.contentious.com/?p=1604#comment-1219037 More than happy to keep this public Amy, it makes a change for me to blog on phones instead of my other hobby. I did understand your posts too, but I wanted to keep our responses through Charlie so we hold one main exchange as a record of all the comments. To answer your question 'where do we go from here' - is for us to take your comments straight to the folks at Nokia Care and Nokia USA and try to get some answers to the points you have raised, we have already put this in motion. Will it change anything? I don't know yet, as you rightly say 'its all talk so far' but what I do know that the people we have discussed this with so far are open to feedback and willing to listen. What I don't want to do is lose the points you've made in comparisons with other companies, the questions that are being asked are good enough to stand on their own. We'll see what comes back to us and then we will post again... More than happy to keep this public Amy, it makes a change for me to blog on phones instead of my other hobby. I did understand your posts too, but I wanted to keep our responses through Charlie so we hold one main exchange as a record of all the comments. To answer your question ‘where do we go from here’ – is for us to take your comments straight to the folks at Nokia Care and Nokia USA and try to get some answers to the points you have raised, we have already put this in motion. Will it change anything? I don’t know yet, as you rightly say ‘its all talk so far’ but what I do know that the people we have discussed this with so far are open to feedback and willing to listen. What I don’t want to do is lose the points you’ve made in comparisons with other companies, the questions that are being asked are good enough to stand on their own. We’ll see what comes back to us and then we will post again…

]]> By: contentious.com - Nokia’s Blog Starts Discussing Problems http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/comment-page-1/#comment-1219035 contentious.com - Nokia’s Blog Starts Discussing Problems Thu, 24 Apr 2008 16:19:09 +0000 http://www.contentious.com/?p=1604#comment-1219035 [...] Nokia staffer Charlie Schick picked up on the discussion that’s been happening here on Contentious.com, and on other blogs (like Beth Kanter’s and Jenifer Hanen’s), and via social media like [...] [...] Nokia staffer Charlie Schick picked up on the discussion that’s been happening here on Contentious.com, and on other blogs (like Beth Kanter’s and Jenifer Hanen’s), and via social media like [...]

]]> By: Nokia Conversations http://www.contentious.com/2008/04/23/nokia-usa-again-your-service-not-product-is-the-problem/comment-page-1/#comment-1219032 Nokia Conversations Thu, 24 Apr 2008 14:06:14 +0000 http://www.contentious.com/?p=1604#comment-1219032 <strong>When things go wrong with updating your device software...</strong> It's not fun if a device you cherish stops working after a software update. Unfortunately, this is exactly what happened to Amy Gahran. Amy recently posted articles on her experience trying to recover her device after a failed software update.... When things go wrong with updating your device software…

It’s not fun if a device you cherish stops working after a software update. Unfortunately, this is exactly what happened to Amy Gahran. Amy recently posted articles on her experience trying to recover her device after a failed software update….

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