Comments on: Bluehost’s Bad Attitude: Customer Service 101 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/ Amy Gahran's news and musings on how we communicate in the online age. Thu, 09 Feb 2012 16:36:42 +0000 hourly 1 By: doug http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1228729 doug Fri, 21 Aug 2009 23:33:17 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1228729 Tom, that truly stinks. Unfortunately, if your business depends on your web site and has the potential to be high traffic, there is no reason to host with a place like Bluehost. :( In other words, if your site is bringing in thousands of dollars, save yourself the headache of hosting with a shared hosting provider like Bluehost, 1&1, etc. Get a dedicated, fully managed server from a place like Rackspace or Liquid Web. Tom, that truly stinks. Unfortunately, if your business depends on your web site and has the potential to be high traffic, there is no reason to host with a place like Bluehost. :(

In other words, if your site is bringing in thousands of dollars, save yourself the headache of hosting with a shared hosting provider like Bluehost, 1&1, etc. Get a dedicated, fully managed server from a place like Rackspace or Liquid Web.

]]> By: Tom Murphy http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1228713 Tom Murphy Thu, 20 Aug 2009 23:07:03 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1228713 HORRIBLE. E-mail down all day - called to request a credit and the stoner that answered the sales extension said he'd be happy to cancel my account - NO manager to talk to. They have literally cost me thousands of dollars today and no one seems to care!!!! HORRIBLE. E-mail down all day – called to request a credit and the stoner that answered the sales extension said he’d be happy to cancel my account – NO manager to talk to. They have literally cost me thousands of dollars today and no one seems to care!!!!

]]> By: Victor Caballero http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1228191 Victor Caballero Thu, 18 Jun 2009 05:00:29 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1228191 Bluehost continues to have problems. I hear MediaTemple is great on their dedicated services. It's the shared grid service that gets nailed when you get on a server that has some people doing stupid things. I haven't found a consistently reliable host. They all start to go downhill after a while. Bluehost continues to have problems. I hear MediaTemple is great on their dedicated services. It’s the shared grid service that gets nailed when you get on a server that has some people doing stupid things.

I haven’t found a consistently reliable host. They all start to go downhill after a while.

]]> By: Alex http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1227885 Alex Wed, 27 May 2009 10:22:26 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1227885 Hi all, I just ended a "conversation" with one of the online support guys from BlueHost. Actually he ended with: "Do you understand? You are having packet loss [..] Speak to you ISP. Have a good day!" WTF? I can't belive my eyes. So rude, who the f#&% are those people? Can anyone suggest a decent hosting company? I was reading about MediaTemple but it's very expensive and they have some negativ reviews as well. Thank you, Alex Hi all,
I just ended a “conversation” with one of the online support guys from BlueHost. Actually he ended with:
“Do you understand? You are having packet loss [..] Speak to you ISP. Have a good day!”

WTF? I can’t belive my eyes. So rude, who the f#&% are those people?

Can anyone suggest a decent hosting company? I was reading about MediaTemple but it’s very expensive and they have some negativ reviews as well.

Thank you,
Alex

]]> By: Victor Caballero http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1226525 Victor Caballero Fri, 20 Feb 2009 23:53:28 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1226525 Just had it out with Bluehost yesterday morning. I know put them in the same category as ipowerweb and startlogic, they have bad customer service, bad attitude, the service has degraded. I have had a couple instances where I had trouble with my site and the did help me, but the problem was due to upgrades or actions they took on their side, not my doing. Bluehost, wake up! I have already moved two accounts from your hosting. More on the way! Trying Lunar Pages now, and already on media temple. http://victorcaballero.com/bluehost-customer-service-review/ Just had it out with Bluehost yesterday morning. I know put them in the same category as ipowerweb and startlogic, they have bad customer service, bad attitude, the service has degraded.
I have had a couple instances where I had trouble with my site and the did help me, but the problem was due to upgrades or actions they took on their side, not my doing.
Bluehost, wake up! I have already moved two accounts from your hosting. More on the way! Trying Lunar Pages now, and already on media temple.
http://victorcaballero.com/bluehost-customer-service-review/

]]> By: May http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1224032 May Sat, 01 Nov 2008 21:02:20 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1224032 Yes. Bluehost customer service is the shittiest. They seemed to have hired a bunch of retards. Yes. Bluehost customer service is the shittiest. They seemed to have hired a bunch of retards.

]]> By: Donny Bahama http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1223837 Donny Bahama Wed, 01 Oct 2008 22:49:45 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1223837 Just curious, but couldn't you simply add a second blog to the primary domain and (frame redirect) forward the new domain to the second blog? That way you're logging in via SSL to both blogs, I think...? Just curious, but couldn’t you simply add a second blog to the primary domain and (frame redirect) forward the new domain to the second blog? That way you’re logging in via SSL to both blogs, I think…?

]]> By: Carlo http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1223283 Carlo Wed, 13 Aug 2008 08:49:36 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1223283 Interesting. You wrote that " After much help from Tom Vilot, I was able to get the Admin-SSL Wordpress plugin working for Contentious.com. " Could you please write a few lines to describe how you got it? It may be quite useful. Thanks! Interesting.
You wrote that
”
After much help from Tom Vilot, I was able to get the Admin-SSL WordPress plugin working for Contentious.com.
”

Could you please write a few lines to describe how you got it? It may be quite useful. Thanks!

]]> By: doug http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1212087 doug Mon, 04 Feb 2008 00:38:59 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1212087 Just for the record: Despite the uncanny similarities of our notes, I am <strong>not</strong> Pierre! :P Just for the record:

Despite the uncanny similarities of our notes, I am not Pierre! :P

]]> By: contentious.com - Finally, a Constructive Response from Bluehost http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/comment-page-1/#comment-1212082 contentious.com - Finally, a Constructive Response from Bluehost Sun, 03 Feb 2008 22:20:56 +0000 http://www.contentious.com/2008/02/02/bluehosts-bad-attitude-customer-service-101/#comment-1212082 [...] I wrote about a spectacularly unpleasant and unhelpful message I received in response to a query I sent to [...] [...] I wrote about a spectacularly unpleasant and unhelpful message I received in response to a query I sent to [...]

]]>