Comments on: Mozy online backup for Mac doesn’t work

By: Dr. Oh

Dr. Oh — Wed, 02 Sep 2009 20:06:18 +0000

I think Moby should be commended for the letter and refund they sent you, at least. You’re right, their product doesn’t work (I just tried it, it won’t even run on my new Mac), but politeness to one’s customers seems to be a dying art.

By: Jakob

Jakob — Tue, 30 Jun 2009 11:10:33 +0000

I use the free version, since I don’t wanna upload hundreds of Gig’s anyways.
I had a problam, what seems to be the same like your’s – Mozy seemd to search like forever and then didn’t seem to respond to my actions… I never could tell if it works or not. I reinstalld it, than it was good like for 2 uploads… CPU usage went – god knows where and it got hot (the bigger battery usage was actually my trigger to do something about it)

-> I added added Mozy manually to my firewall list and now it seems to work just fine…

OSX 10.5.7

By: Kenny Airman

Kenny Airman — Thu, 11 Jun 2009 19:47:24 +0000

I cancelled my Mozy Unlimited service after 8 months. For many of the reasons listed above but mostly because:

1. The application was a resource hog, I mean 80 MB of RAM!!
2. Backups where unpredictable
3. Feels like a half-baked Mac app
4. When I would try to look through my directory structure to find the directories I wanted backed up it took *forever* to read the directories because it keeps trying to calculate folder sizes. This was one of the most annoying “features”

I’m not looking for another solution. Mozy is a great concept / idea, but they need to hire better Mac developers.

By: Matt

Matt — Thu, 14 Feb 2008 04:30:40 +0000

Amy,

This is a follow-up to my December 15, 2007 post, in which I described how Mozy for Mac had stopped working for me. Since then at the advice of Mozy customer support, who have been reasonably responsive, I upgraded to version 0.9.0.0. That was several weeks ago, and Mozy for Mac has been working for me without a hitch since. It has been backing up my new and revised files smoothly, and, as an ongoing test, I also have restored different individual files from the Mozy server on different occasions, and that too has gone smoothly each time.

So I must supplement my earlier report to say that I am now a satisfied Mozy-for-Mac customer, and I’d recommend version 0.9.0.0 to any Mac user. Of course, that’s with the caveat that I had the problems with an earlier version that I previously reported. In light of the fact that Mozy says its software for Mac is still Beta, I suppose the prior malfunction is more excusable than it would have been otherwise.

Matt

By: Dan Ray

Dan Ray — Wed, 23 Jan 2008 14:33:15 +0000

It sounds like you’re no longer interested in Mozy, but I thought I’d note that I used to have this problem, to the extent that I’d have to run “sudo killall Mozybackup” about twice a week. But with the newest version (0.9.0.0) that problem has vanished. I still have several gripes, but it’s good to see that the Mozy development team is making improvements.

By: Nita

Nita — Fri, 18 Jan 2008 13:18:14 +0000

I found that both MOZY and CARBONITE have some limits: slow full system and not dynamic back up. I tried memopal more dynamic and faster.

By: Victor Escobar

Victor Escobar — Fri, 18 Jan 2008 04:38:48 +0000

I share your pain. MozyMac has absolutely trashed the performance of my machine. For $4.95/month, I guess I’m getting what I paid for, which is to say not much.

By: Ted

Ted — Mon, 31 Dec 2007 08:04:38 +0000

I’m having the same problem. If Spotlight is truly at fault, I wonder if a cron job that periodically restarts the Spotlight service would be a viable workaround?

By: Anna

Anna — Sun, 30 Dec 2007 06:12:28 +0000

I cancelled my Mozy Unlimited service after a week. Tech support was very responsive – but Mozy kept dropping the connection. I was willing to suffer some pain to put the initial backup in place, something that I knew would do in chunks because of the size, but, given the problems I was having, I would not have been able to do the subsequent incremental backups, so what’s the point?

For now, I’ll say with my Maxtor One Touch.

By: Chris

Chris — Sat, 29 Dec 2007 05:56:17 +0000

I’ve had similar Mac Mozy issues. I used to be a PC mozy user and was really happy. Switched to Mac and it worked at first, but then it sort of took a mind of its own. I’m not sure what it is doing except just streaming lots of data to Mozy for no apparent reason (all the while saying Mozy is not-responding). I kill the process and it does it again. Support tells me to reinstall. I do it. No difference. Support said they are coming out with a new version here around the first of the year, so let’s hope that addresses the issues. I know this is technically a beta, but these updates ought to be coming out a little quicker.

Also, saw the comment re: Carbonite and that sounds promising as well. I used Carbonite for PC for a year as well and was happy. Only had switched to Mozy PC at the end of my year since (1) I knew I was getting a Mac and Mozy had a Mac client and (2) Mozy had some additional control that Carbonite lacked.

I’m also an Amazon S3 user, .mac user, and soon-to-be SuperDuper user. Each has its merits. There is no be-all end-all in backup yet.