|Mozy for Mac would get this far with my backup, and then just hang there. Annoying.|
I’m bummed, and annoyed.
For a while I’d been looking for a Mac-friendly, reasonably priced, reliable online backup service that offered simple restore functionality, scheduled backups, and a few other features. I thought I’d found that in Mozy, which I’ve been using for the last few months, at a cost of $4.95/month.
For the first couple of months, it worked fine. Then, not so fine. The service gradually assumed a passive-aggressive attitude toward my Macbook. It wouldn’t conduct backups as scheduled. When I manually initiated a backup, it would appear to start the process, but then never actually execute the backup. Well, sometimes it did — at unpredictable times. Nothing I did seemed to influence whether or not Mozy would do a backup. The service had an inscrutable mind of its own.
Mozy for Mac is in beta, so I figured there would be glitches. The first couple of times I contacted Mozy support, they instructed me to uninstall and reinstall the software. Over the last couple of months I must have done that nearly a dozen times. No real improvement.
I started losing patience last week, and told Mozy support I’d be quitting the service and blogging about why. I wanted to give them one last chance to come through. I was told, “There’s an upgrade coming that should fix this for you.” That upgrade came through last Friday. I went through the reinstall process again — twice. Same problem.
I give up.
I tried, I really did. But Mozy really let me down. I’m canceling my account today. And they’d better give me a refund for the last couple of months, for trying to work with them for so long. Honestly, I just don’t get the impression that they’re serious about serving the Mac market. Their loss.
So now I’m looking for a new Mac-friendly, reasonably priced, reliable and flexible online backup service. Got any recommendations? Please comment below. Thanks.
UPDATE: Here’s what the head of Mozy customer support had to say in response to my post and cancelation order…
I just got this e-mail:
I read your blog post today about your experience with Mozy. As the Manager of the Mozy Support Team, I apologize for the frustrating experience you’ve had. I can assure you that we are committed to improving the MacMozy service.
After reading your blog post, I discussed the issue with my team and our Mac engineers. The root cause of the problem that we’re running into is tied directly to Apple’s Spotlight Search feature, which is simply not responding consistently to Mozy’s search requests. Our Mac engineers are working right now to circumvent the bug in Apple’s spotlight program, but in the meantime, you can force quit the Spotlight service in Activity Monitor or reboot your machine.
I’ve taken the liberty to refund the last two months of subscription charges on your account. Your feedback and patience is very helpful to us as we prepare to bring MacMozy out of beta. Amy, are you willing to give Mozy another chance?
Support Operations Manager
In all fairness, that’s an appropriate response and a good attempt to retain my business. Nevertheless, I’ve decided to find a new offsite backup solution. As far as I’m concerned, rebooting and quitting spotlight are not good options for me. I want automated backup that just works — I schedule it, it runs, and I don’t have to take any extra steps to make it happen.
So again: Any good suggestions of Mac-friendly remote backup that actually works?