Comments on: Ads in Webfeeds: Reliability Counts http://www.contentious.com/2004/09/01/ads-in-webfeeds-reliability-counts/ Amy Gahran's news and musings on how we communicate in the online age. Fri, 09 Jan 2009 23:23:29 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Amy Gahran http://www.contentious.com/2004/09/01/ads-in-webfeeds-reliability-counts/comment-page-1/#comment-466 Amy Gahran Sat, 04 Sep 2004 17:51:16 +0000 #comment-466 Sorry for the delay in responding, I just was in FL for a few days and managed to outrun a hurricane. I'll send this info to Scott Johnson by <a href="http://blog.contentious.com/archives/2004/07/12/custom-keyword-webfeed-tool-blogdigger">e-mail</a>, but for the record I did mention this problem with Feedster's custom keyword search webfeeds in CONTENTIOUS on <a href="http://blog.contentious.com/archives/2004/07/12/custom-keyword-webfeed-tool-blogdigger">July 12</a>. Shortly before that I did post about this problem to Feedster – I believe through a comment to Feedster's blog, though I can't find a record of that now in Feedster's blog. So I might have written Feedster's customer support. It was definitely one or the other, since I recall very clearly writing to Feedster about this. I know I did not receive any response from Feedster about this issue. Also, sometime yesterday or the day before, a couple of Feedster keyword feeds I'd created awhile back (for "gahran" and "webfeed," respectively) <a href="http://blog.contentious.com/wp-images/screenshot.jpg">ceased functioning</a>. I'm sorry, Feedster, but my experience with your custom keyword search-based feeds is that they are not reliable – and I did mention that to you (and in this blog) before. - Amy Gahran Editor, CONTENTIOUS Sorry for the delay in responding, I just was in FL for a few days and managed to outrun a hurricane.

I’ll send this info to Scott Johnson by e-mail, but for the record I did mention this problem with Feedster’s custom keyword search webfeeds in CONTENTIOUS on July 12. Shortly before that I did post about this problem to Feedster – I believe through a comment to Feedster’s blog, though I can’t find a record of that now in Feedster’s blog. So I might have written Feedster’s customer support. It was definitely one or the other, since I recall very clearly writing to Feedster about this. I know I did not receive any response from Feedster about this issue.

Also, sometime yesterday or the day before, a couple of Feedster keyword feeds I’d created awhile back (for “gahran” and “webfeed,” respectively) ceased functioning.

I’m sorry, Feedster, but my experience with your custom keyword search-based feeds is that they are not reliable – and I did mention that to you (and in this blog) before.

- Amy Gahran
Editor, CONTENTIOUS

]]> By: Scott Johnson of Feedster http://www.contentious.com/2004/09/01/ads-in-webfeeds-reliability-counts/comment-page-1/#comment-459 Scott Johnson of Feedster Wed, 01 Sep 2004 18:21:30 +0000 #comment-459 Hi there, Now this is actually confusing to me. Custom feeds are the feature that actually does work reliably and has for > a full year. Or if there's a serious bug then I don't know about it at all. And that's honest. We wouldn't have had our APIs embedded in so many Aggregators if they didn't work. Its our supporting features that we don't have the QA staff to monitor for problems that tend to fail. (Example - email alerts). We just added a full time QA / support staffer to assist us in this. What aggregator do you use ? I've seen our CEO mention a similar thing to me with Net News Wire on the mac but I've never been able to reproduce it. Oh and my phone # is 617 916 5870 if you'd like assistance. My IM contact is feedster2003 and I'm happy to call you back. Custom feeds not working is inexcusable and we should get this fixed if the problem is reproducable. Thank you. Scott Hi there,

Now this is actually confusing to me. Custom feeds are the feature that actually does work reliably and has for > a full year. Or if there’s a serious bug then I don’t know about it at all. And that’s honest. We wouldn’t have had our APIs embedded in so many Aggregators if they didn’t work. Its our supporting features that we don’t have the QA staff to monitor for problems that tend to fail. (Example - email alerts). We just added a full time QA / support staffer to assist us in this.

What aggregator do you use ? I’ve seen our CEO mention a similar thing to me with Net News Wire on the mac but I’ve never been able to reproduce it.

Oh and my phone # is 617 916 5870 if you’d like assistance. My IM contact is feedster2003 and I’m happy to call you back. Custom feeds not working is inexcusable and we should get this fixed if the problem is reproducable.

Thank you.

Scott

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